Front Desk Agent

Westmont Hospitality Group; Dublin (OH); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental & Vision insurance

Paid time off

Employee discounts

Job summary

Embassy Suites by Hilton Columbus Dublin is seeking a Front Desk Agent to deliver prompt, courteous service in a hospitality setting. The ideal candidate is service-oriented, friendly, personable, and reliable. This is a full-time position with hotel experience preferred.

Responsibilities include greeting guests, processing check-ins/outs, handling payments, answering calls, and resolving issues to ensure guest satisfaction. Medical and other benefits are typical for this level of role.

Qualifications

• High school diploma preferred.
• Prior hospitality experience a plus.
• Strong math and calculator skills for day-to-day tasks.
• Clear, professional English communication, both written and spoken.
• Ability to interact positively with guests and colleagues.

Responsibilities

• Greet guests warmly and register them using the computer system.
• Input guest details, assign rooms, and process payments accurately.
• Handle cash, credit cards and vouchers; balance as required.
• Answer phones promptly and relay messages clearly to guests.
• Resolve guest concerns calmly and escalate to a supervisor when needed.
• Maintain clean, organized front desk and support areas throughout shift.

Skills

Customer service

Hospitality experience

English communication

Cash handling

Education

High school diploma preferred

Tools

POS system

Job description

Embassy Suites by Hilton Columbus Dublin is currently hiring an enthusiastic Front Desk Agent to provide prompt and courteous service. The perfect candidate will be Service Oriented, have an understanding of being friendly and personable, and Reliability is a must! The Position we are looking for is Full Time with hotel experience preferred.

Essential Job Functions

• Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
• Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs. Code electronic keys, certificates, and coupons as appropriate. Requires continual standing and movement throughout front office areas.
• Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash; make change and balance as assigned house bank. Accept and record vouchers, travelers’ checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.
• Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
• Close guest accounts at the time of check out and ensure guest’s satisfaction. In the event of dissatisfaction, research and attempt to resolve problem within established guidelines, may include turning problem over to a supervisor.
• Field guest complaints, conducting thorough research to develop the most effective solutions and resolve complications such as location changes or credit issues. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating and air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. Keeps the corridors and service area neat at all times.
• Adheres to all company policies and procedures.
• Follows safety and security procedures and rules.
• Knows department fire prevention and emergency procedures.
• Utilizes protective equipment.
• Reports unsafe conditions to supervisor/manager.
• Reports accidents, injuries, near-misses, property damage or loss to supervisor.
• Provides for a safe work environment by following all safety and security procedures and rules.
• All team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook).
• Assists other Front Desk Personnel when need.
• Perform any related duties as requested by supervisor/manager.

Knowledge, Skills & Abilities

The Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable

• Any combination of education and experience equivalent and graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred.
• Prior hospitality experience preferred, but not required.
• Considerable skill in the use of a calculator and prepare moderately complex mathematical calculations without error.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts.
• Ability to read, listens, and communicates effectively in English, both verbally and in writing.
• Ability to access and accurately input information using a moderately complex computer system.
• Hearing and visual ability to observe and detect signs of emergency situations.

PHYSICAL DEMANDS

• Ability to stand and move throughout front office and continuously performs essential job functions.
• Stand 95% of shift
• Lifting up to 25 pounds maximum.
• Occasional twisting, bending, stooping, reaching, standing, walking.

Frequent talking, hearing, seeing and smiling.

Come be part of our great team at the Embassy Suites by Hilton Columbus Dublin

What We Offer

• Medical, Dental & Vision insurance, HSA, Basic Life and AD&D Insurance.
• Paid off for vacation, sick time and Holidays.
• Great Employee discounts on Hilton Hotels all over the world.

EEO