Night Auditor

Westmont Group; Dublin (OH); On-site; USD 23,000 - 25,000; Full time

Job summary

Embassy Suites by Hilton Columbus Dublin Hotel in Dublin, OH is seeking a Night Auditor to operate 24/7 front desk functions, balance daily revenue, and support nightly reporting tasks. The role requires strong customer service and accurate data entry in a fast-paced hotel environment.

The position involves handling guest transactions, posting charges, and ensuring all reports and backups are correctly filed, with flexibility to work varied shifts and weekends as needed.

Qualifications

• Experience in a hospitality front desk or related role.
• Ability to input and balance financial data accurately.
• Strong verbal and written English communications.
• Ability to handle cash and process payments.
• Attention to detail and ability to work in a 24/7 environment.

Responsibilities

• Balance revenue and settlement accounts nightly.
• Input revenue/expenses/allowances into the PC and generate daily reports.
• Post charges to guest rooms and house accounts; balance house bank.
• Greet guests and provide information on local attractions and hours.
• Adhere to policies and assist Front Desk staff as needed.

Skills

Customer service

Computer data entry

English communication

Cash handling

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Night Auditor

Dublin, OH, US

3 days ago Requisition ID: 8487

Salary Range: $17.00 To $18.00 Hourly

ESSENTIAL JOB FUNCTIONS

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Embassy Suites by Hilton Columbus Dublin Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

• Make corrections and adjustments and handle all computer problems that might occur throughout their shift.
• Input onto the PC revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary.
• Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations.
• Perform other duties and responsibilities asked by the Controller and the Assistant Controller based upon department needs.
• Ensure all reports and back-up vouchers are complete and filed properly.
• Ensure all necessary copies of documents/back-up and reports of daily work are distributed to the proper person (i.e. A/R, A/P, and Payroll).
• Review and correct discrepancies in the Front Desk System.
• Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
• Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs. Code electronic keys, certificates, and coupons as appropriate. Requires continual standing and movement throughout front office areas.
• Verify and imprint credit cards for authorization using electronic acceptance methods. Make change and balance as assigned house bank. Accept and record vouchers, travelers’ checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.
• Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
• Adheres to all company policies and procedures.
• Assists other Front Desk Personnel when need.
• Perform any related duties as requested by supervisor/manager.

KNOWLEDGE, SKILLS & ABILITIES

• Prior Customer Service experience preferred
• Ability to access and accurately input information using a computer system.
• Ability to read, write and speak English sufficient to understand and communicate with employees and guests. Must have excellent telephone etiquette skills.
• Hearing and visual ability to observe and detect signs of emergency situations.