Front Desk Agent

Crestline Hotels & Resorts; Denver (CO); On-site; Full time

Job summary

A leading company in the hospitality industry is seeking a Front Desk Agent to assist guests with check-in/out, manage guest requests, and provide excellent customer service. This entry-level full-time role offers opportunities for career advancement within the organization. Benefits include medical, dental, vision plans, and travel discounts.

Benefits

Medical/Dental/Vision Plans

Paid Time Off

401k with Company Match

Educational Assistance

Travel Discounts

Qualifications

• At least one year of experience in a similar hotel role.
• Basic computer skills required.

Responsibilities

• Resolve guest complaints, ensuring guest satisfaction.
• Process guest check-ins, verify registration information, and handle payments.
• Maintain complete knowledge of hotel features/services.

Skills

Customer Service

Communication

Education

High School Diploma or GED

Job description

Join to apply for the Front Desk Agent role at Crestline Hotels & Resorts

Overview

The Front Desk Agent is responsible for assisting guests with check-in and check-out, answering and processing all phone calls received, and handling all special requests for services or information, in accordance with standard policies and procedures.

Potential Career Paths

Front Desk Supervisor – Front Desk Manager – Front Office Manager – Operations Manager – Assistant General Manager – General Manager – Area Vice President of Operations

Pay Starting At: $19.50/hour

Key Duties & Responsibilities

1. Resolve guest complaints, ensuring guest satisfaction.
2. Anticipate guests' needs, respond promptly, and acknowledge all guests, regardless of busyness or time of day.
3. Maintain positive guest relations at all times.
4. Maintain complete knowledge of hotel features/services, room rates, promotions, daily house count, expected arrivals/departures, and scheduled group activities.
5. Obtain assigned bank and ensure accuracy of contracted monies; keep bank secure.
6. Answer department telephone within 3 rings, using correct greeting and etiquette.
7. Process guest check-ins, verify registration information, and handle payments.
8. Assist guests with luggage escort, handle overbooked or walked-in guests, and record wake-up calls.
9. Manage guest faxes, communicate guest information to departments, and resolve room status discrepancies.
10. Process check-outs, adjustment vouchers, paid-outs, and miscellaneous charges.

Education and Experience

• High School Diploma or GED.
• At least one year of experience in a similar hotel role.
• Basic computer skills required.

Crestline Hotels & Resorts is an Equal Opportunity Employer. Benefits include medical/dental/vision plans, paid time off, 401k with company match, volunteer opportunities, educational assistance, travel discounts, and more. Benefits may vary by location.

No application deadline; positions are posted ongoing until filled.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management
• Industry: Hospitality