Front Desk Agent

Sage Hospitality Group; Denver (CO); On-site; Full time

Job summary

Join a leading hospitality group as a Front Desk Agent at The Crawford Hotel in Denver. This role offers competitive pay, a supportive culture, and numerous benefits. You will ensure guest satisfaction, manage check-ins and check-outs, and provide exceptional customer service in a vibrant environment.

Benefits

Medical, dental, & vision insurance

Paid time off for vacation, sick time, and holidays

401(k) program with employer matching

Tuition Reimbursement

Employee Assistance Program

Great discounts on Hotels and Restaurants

Up to $1,000 Employee Referral Bonus

Complementary RTD EcoPass

Qualifications

• Luxury hospitality experience preferred.
• Experience with computerized cash registers.

Responsibilities

• Greet and complete check-in procedures for guests.
• Facilitate guest departures and prepare rooms.
• Maintain good customer relations and answer inquiries.

Skills

Customer Service

Mathematical Aptitude

Fluency in English

Organizational Skills

Education

High School diploma or equivalent

Job description

Join to apply for the Front Desk Agent role at Sage Hospitality Group.

6 days ago Be among the first 25 applicants.

Position Rate: $20.00 per hour

Job Close Date: June 8, 2025, or until filled

At The Crawford Hotel, you’re not just joining a team—you’re becoming part of the heartbeat of Denver. Perched above the historic Denver Union Station, we’re more than a hotel; we’re a destination where stories unfold, connections thrive, and history comes alive.

Our team is driven by passion and purpose, delivering unforgettable experiences through attention to detail and a genuine passion for hospitality. We celebrate individuality, foster adventure, and take pride in making every moment extraordinary for our guests—and for each other.

When you join us, you gain more than a job; you gain a place to grow, thrive, and make your mark at one of Denver’s most iconic landmarks. With competitive benefits, a supportive culture, and opportunities to elevate your career, The Crawford Hotel is a one-of-a-kind destination for one-of-a-kind team members. Work where you belong.

A Rewarding Experience

• Opportunity to earn property incentives, upsell incentives, porterage, room service, and much more!
• Complementary RTD EcoPass
• Medical, dental, & vision insurance
• Health savings and flexible spending accounts
• Basic Life and AD&D insurance
• Paid time off for vacation, sick time, and holidays
• Eligible to participate in the Company’s 401(k) program with employer matching
• Employee Assistance Program
• Tuition Reimbursement
• Great discounts on Hotels, Restaurants, and much more
• Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.

Responds in a professional and courteous manner to arriving, departing, and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns.

• Greets and completes established check-in procedures for arriving guests daily, using both manual and computerized methods, ensuring guest satisfaction and room requests are met.
• Facilitates guest departure (check-out) by following established procedures to close guest accounts and prepare rooms for next guests.
• Calculates and posts monies, receipts, guest accounts, and other credits accurately to ensure timely and precise billing.
• Answers inquiries and accepts reservations via in person and telephone, communicating hotel rates and information effectively, using suggestive selling techniques to increase occupancy and revenue.
• Maintains good customer relations by staying informed about in-house and area events to answer questions and concerns promptly and knowledgeably.
• Operates PBX equipment for calls, wake-up requests, and guest paging to ensure efficient service.
• Controls cash transactions at the front desk, maintaining responsibility for personal bank as per hotel policy.
• Maintains a friendly, cheerful, and courteous demeanor at all times.

Education/Formal Training

High School diploma or equivalent.

Experience

Luxury hospitality experience preferred.

Knowledge/Skills

• High school-level mathematical aptitude, knowledge of cash handling, and experience with computerized cash registers.
• Experience in customer service and dealing directly with the public.
• Fluent in oral and written English.
• Ability to handle stressful situations tactfully and with understanding.
• Highly organized with attention to detail, capable of multitasking.

Physical Demands

• Able to read written communication and operate computer, calculator, and telephone keyboards.
• Able to understand and follow instructions and communicate effectively.
• 90% standing, with occasional bending, kneeling, and lifting up to 25 lbs.

Environment

Prolonged standing at a climate-controlled indoor workstation under fluorescent lighting. 95% indoor work.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Hospitality