Front Desk Agent

Caesars Entertainment; Danville (VA); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading company in the hospitality industry is seeking a Front Desk Associate to provide exceptional service to guests. Responsibilities include managing check-in/check-out processes, assisting with inquiries, and maintaining a positive guest experience. Ideal candidates will possess strong communication skills and a friendly demeanor. Join a dynamic team where your contributions will make a difference in guest satisfaction.

Qualifications

• One year of experience in front desk or guest service.
• Proficiency in a second language is beneficial.

Responsibilities

• Process check-in and check-out transactions for guests.
• Assist guests with self-check-in and check-out at kiosk stations.
• Handle end-of-day bookkeeping, auditing, and account reconciliation.

Skills

Interpersonal Skills

Communication

Problem Solving

Education

High school diploma or GED

Job description

ESSENTIAL JOB FUNCTIONS:

• Process check-in and check-out transactions for guests.
• Greet guests in the lobby and assist with line management and crowd control.
• Assist guests with self-check-in and check-out at kiosk stations.
• Manage hotel room inventory.
• Handle end-of-day bookkeeping, auditing, and account reconciliation.
• Assist guests with questions about the city and property.
• Help guests book dinner, shows, etc., when necessary.
• Assist with guest service recovery when possible.
• Answer guest and team member phone or radio calls.
• Maintain an upbeat and positive attitude at all times.
• Stay informed about current hotel events to better assist guests.
• Act as a liaison to expedite guest requests.
• Maintain a professional and courteous attitude towards all guests (internal and external).
• Anticipate guests' needs and expectations.
• Greet all guests with proper introductions and make them feel welcome.
• Answer telephone promptly with a pleasant voice.
• Attend to all guest inquiries and maintain accuracy in cashiering.
• Assist guests with problems, complaints, or special needs.
• Generate reports according to shift requirements.
• Provide rate information for current or future dates.
• Process casino status changes on guest folios.
• Attach necessary paperwork to checked-out folios.
• Keep stations neat and stocked with supplies.

QUALIFICATIONS:

• Strong interpersonal and communication skills.
• Proficiency in a second language is beneficial.
• Self-starter with strong problem-solving abilities.
• One year of experience in front desk or guest service; six months of basic computer knowledge; team player.
• Excellent oral and written communication in English.
• Ability to handle a high volume of telephone calls.
• Must tolerate secondary smoke.
• Ability to work in a close-knit environment with constant co-worker involvement.
• Capable of multitasking accurately.
• Must be able to stand and walk for entire shifts (~8 hours) while moving between kiosks.
• Demonstrate integrity and recognize standards required by a regulated business.

EDUCATION/EXPERIENCE:

• High school diploma or GED.
• One or more years of relevant experience or an equivalent combination of education and experience.
• Must be at least 21 years old.

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:

• May be exposed to smoking environments and moderate noise.
• Fast-paced, high-volume environment requiring constant alertness.
• Must be able to stoop, reach, and bend as necessary.
• Must respond calmly and make rational decisions handling guest demands in a fast-paced environment.