Front Desk Agent

Holiday Inn Express & Suites Columbus North; Columbus (MS); On-site; USD 10,000 - 60,000; Full time

Job summary

Une chaîne hôtelière bien établie cherche à embaucher un Agent de Réception pour offrir un service client exceptionnel. Ce poste implique la gestion de l'accueil des clients, le traitement des paiements et la coordination avec le personnel d'entretien. Le candidat idéal est autonome, doté d'excellentes compétences en communication et capable de gérer des situations diverses tout en maintenant la satisfaction des clients.

Qualifications

• Compétences en communication et service client essentielles.
• Capacité à travailler de manière autonome et à gérer des situations stressantes.
• Capacité à soulever jusqu'à 50 livres occasionnellement.

Responsibilities

• Enregistrer les clients et gérer les résas.
• Répondre aux demandes et plaintes des clients.
• Coordonner avec le personnel d'entretien pour assurer la disponibilité des chambres.

Skills

Communication

Service Client

Résolution de Conflits

Education

Diplôme de lycée ou équivalent

Tools

Systèmes d'exploitation Windows

Logiciel de bureau

Job description

Job Summary:
We are looking for a friendly and customer-focused Front Desk Agent to provide excellent service to our guests. The ideal candidate should have strong communication, problem-solving, and conflict-resolution skills.

Compensation: $13.50- $15.00

Key Responsibilities:

• Check guests in and out by confirming reservations, assigning rooms, and issuing keys.
• Handle guest requests and complaints promptly and professionally.
• Manage cash drawer and process payments (room charges, cash, debit, or credit).
• Keep the front desk area and lobby clean and organized.
• Coordinate with housekeeping to ensure room readiness for guests.
• Provide guests with directions and information about the property and local attractions.
• Answer guest calls, messages, and process requests or concerns.
• Run daily reports and ensure the accuracy of information.
• Assist guests with special requests and ensure their satisfaction.
• Follow all company policies, and safety procedures, and maintain confidentiality of guest information.

Requirements:

• High school diploma or equivalent.
• Strong communication and customer service skills.
• Ability to work independently and handle stressful situations.
• Proficiency in Windows operating systems and office software.
• Ability to work well with others and develop positive working relationships.
• Ability to lift to 50 pounds occasionally and 10 pounds frequently.