Front Desk Agent

Element Valley Forge; King of Prussia (Montgomery County); On-site; USD 30,000 - 42,000; Full time

Job summary

A leading company in the hospitality industry is seeking a Front Desk Agent to support the Guest Services department. The candidate will manage reservations, assist guests with check-in/check-out, and provide detailed information about hotel amenities. This is an excellent opportunity to join a dynamic team in a growing establishment.

Benefits

Competitive Salary

Paid Time Off

Medical, Dental, Vision insurance

Wellness programs

Hotel and travel discounts

401k benefits

Education and professional development

Qualifications

• Experience with hotel reservations software is a plus.
• Prior hotel or front desk experience is required.
• Strong customer service and communication skills are essential.

Responsibilities

• Perform check-in and check-out tasks for guests.
• Manage reservations and provide information about rooms.
• Respond to clients' complaints in a professional manner.

Skills

Customer service

Excellent communication

Organizational skills

Education

Prior experience as a Hotel Front Desk Agent or similar

Tools

Hotel reservations software (Lightspeed, Opera)

Job description

Wurzak Hotel Group is looking for an upbeat Front Desk Agent to support the Guest Services department at our gorgeous property, Element Valley Forge. This position will manage all aspects of hotel guest’s accommodation. The Front Desk Agent will welcome guests and issue room keys, manage reservations and provide information about rooms, rates, and amenities.

The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates, and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Qualifications

The Company may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below.

Education and Experience

Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role

Experience with hotel reservations software, like Lightspeed or Opera

Customer service experience

Excellent communication and organizational skills

Compensation and Benefits

• Competitive Salary
• Paid Time Off
• Medical, Dental, Vision health insurance
• Robust supplemental insurance for Life, AD&D, Pets, legal and more
• Wellness programs for mental, physical, and financial wellness
• Hotel and travel discounts
• Generous retirement/401k benefits
• Education and professional development

About WHG

Wurzak Hotel Group (WHG) is a Philadelphia based owner, developer and operator of premium branded full service, extended stay and focus service hotels. WHG’s core expertise is its unique ability to develop and operate hotels and food and beverage outlets in an entrepreneurial manner maximizing returns on the investment and developing long term relationships with our guests.

WHGhas earned and maintainsits competitive advantage by developing talent within the organization who embody the same entrepreneurial spirit of our leadership team and who seek to create value through tireless innovation,tight focus on the operational details and uncompromised guest satisfaction. Wurzak Hotel Group has a proven track record of developing and managing hospitality assets for over 30 years and continues to be recognized as one of the region’s top hospitality companies.

Find out more about us on our websiteorclick here to visit our Linkedin page!

The company is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture and does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.