Front Desk Agent at Renaissance Westerville Hotel

Concord Hospitality Enterprises; Westerville (OH); On-site; USD 10,000 - 60,000; Full time

Job summary

Concord Hospitality Enterprises is seeking a Front Desk Agent for the Renaissance Westerville Hotel. This role serves as the first point of contact for guests, ensuring exceptional service, handling guest inquiries, and maintaining hotel standards. Ideal candidates are passionate about hospitality and thrive on creating memorable experiences.

Qualifications

• Passion for hospitality and creating positive experiences.
• Strong sense of responsibility.
• Ability to handle guest concerns efficiently.

Responsibilities

• Assist guests with efficiency and professionalism.
• Maintain service standards that ensure guest satisfaction.
• Handle guest charges and payments accurately.

Skills

Customer Service

Attention to Detail

Effective Communication

Job description

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Join Our Team and Be the Heartbeat of Hospitality!

Are you fueled by the desire to create unforgettable experiences for others? Do you thrive in dynamic environments where every interaction is an opportunity to make someone's day? If so, we've got the perfect opportunity for you!

Position: Front Desk Superstar

Starting Pay: $16.00 per hour

Why Us? At Renaissance Westerville Hotel, we're more than just a hotel – we're a family. We value each and every team member and foster a culture of respect, support, and growth. When you join our team, you become part of something bigger – a community dedicated to delivering exceptional service and creating lasting memories for our guests.

Your Role: As a Front Desk Superstar, you'll be the face of our hotel, the first point of contact for our guests, and the orchestrator of their unforgettable stay. Your responsibilities will include:

Assisting guests with efficiency, courtesy, and professionalism, ensuring their needs are met promptly and with a smile.

Maintaining a standard of service and hospitality that exceeds expectations, setting the stage for an unforgettable experience.

Handling guest concerns or issues with grace and efficiency, ensuring every guest leaves satisfied.

Managing guest charges and payments with precision, adhering to all cash handling procedures.

Safeguarding guest privacy and maintaining professionalism in handling mail and messages.

Serving as a knowledgeable ambassador for our hotel brand and various programs, enhancing guest experiences with insider tips and special offers.

Communicating effectively with all departments and management, ensuring seamless guest experiences from check-in to check-out.

Responding promptly to calls, visitors, and team members needing front desk assistance, embodying our commitment to exceptional service.

Being well-versed in hotel safety and emergency procedures, ensuring the safety and security of our guests and team.

What We're Looking For: We're seeking individuals with a passion for hospitality, a winning personality, and a strong sense of responsibility. If you're someone who thrives on engaging with others and creating magical moments, this role is tailor-made for you!

Join Us Today! Embark on a journey with Concord Hospitality and Renaissance Westerville where every day brings new opportunities to make a difference. Apply now and become part of a team where your talents are recognized, your contributions are valued, and your potential is limitless!

Don't wait – your next adventure starts here!

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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