Front Desk Agent

Neighborhood Establishment; Christiansted (United States Virgin Islands); On-site; USD 32,000 - 42,000; Full time

Job summary

Neighborhood Establishment is seeking a professional Front Desk Agent to manage receptionist duties at the main entrance and assist guests with reservations.

The ideal candidate is presentable, friendly, and has excellent communication and organizational skills, with the ability to multitask in a busy hotel environment.

Qualifications

• High school diploma or equivalent.
• At least 2 years of related front desk/reception experience.
• Ability to stand for long hours.
• Proficient with MS Office and basic bookkeeping.
• Strong written and verbal communication and organizational skills.

Responsibilities

• Greet guests and provide superb customer service.
• Check guests into their rooms and check them out.
• Collect and verify guest payments.
• Assign rooms and inform guests of property amenities.
• Keep the front desk neat, presentable, and stocked with necessary supplies.
• Answer guest questions and incoming calls.
• Redirect calls to the appropriate department and forward messages.
• Receive and distribute letters and packages.
• Maintain hotel records and files.
• Monitor, organize and forward emails.

Skills

Communication skills

Multitasking

Organizational skills

Customer service

Education

High school diploma

Tools

MS Office

Job description

Description

We are looking for a professional hotel Front Desk Agent to oversee all receptionist and secretarial duties at our main entrance desk. The Front Desk Agent will perform a range of duties including answering phone calls, managing the switchboard, and assisting guests with their reservations.

The successful candidate will be presentable and friendly and have outstanding people skills. S/he should be great at multitasking and have excellent communication and organizational skills.

• Greet guests and provide them with superb customer service.
• Check guests into their rooms and out of their rooms.
• Collect and verify guest payments.
• Assign rooms to guests and inform them of property amenities.
• Ensure the front desk is neat, presentable, and equipped with all the necessary supplies.
• Answer all guest questions and incoming calls.
• Redirect phone calls to the appropriate department and capture and deliver messages.
• Accept all letters and packages and distribute them to the appropriate parties.
• Maintain hotel records and files.
• Monitor, organize and forward emails.

Requirements

• High school diploma or relevant qualification.
• A minimum of 2 years of proven experience in a similar role.
• Ability to stand for long hours.
• Technologically savvy.
• Good understanding of office administration and basic bookkeeping practices.
• Superb written and verbal communication skills.
• Excellent organizational and multitasking abilities.
• Strong knowledge of MS Office programs.