Extended Stay America San Antonio - Front Desk Agent

Aimbridge Hospitality; San Antonio (TX); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading hospitality company is seeking a Front Desk Agent in San Antonio. This entry-level position is crucial for ensuring an exceptional guest experience through excellent customer service and communication skills. The role involves managing guest interactions, multitasking at the front desk, and resolving issues effectively. Ideal candidates will possess a high school diploma and familiarity with hotel management software. Join us to enhance guest satisfaction and enjoy a comprehensive benefits package.

Benefits

Daily Pay options

Medical, Dental, and Vision coverage

Disability Income (Short-Term & Long-Term)

Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401(k) Retirement Plan

Qualifications

• Hotel or related experience preferred.

Responsibilities

• Provide outstanding service with a friendly demeanor.
• Convey information effectively and resolve issues promptly.
• Handle reservations, check-ins, and check-outs efficiently.

Skills

Customer Service Excellence

Communication

Problem-Solving

Multitasking

Financial Skills

Education

High school diploma or equivalent

Tools

hotel management software

Microsoft Office

Job description

Extended Stay America San Antonio - Front Desk Agent

Join us to apply for the Extended Stay America San Antonio - Front Desk Agent role at Aimbridge Hospitality.

About the Role

The Front Desk Agent is the cornerstone of our guest experience, exemplifying customer service and communication skills to ensure a seamless and welcoming stay for all guests. This key role involves managing guest interactions and maintaining efficient front desk operations.

Key Skills and Responsibilities

• Customer Service Excellence: Provide outstanding service with a friendly demeanor, enhancing guest satisfaction.
• Communication: Convey information effectively, address inquiries and resolve issues promptly using strong verbal and written skills.
• Problem-Solving: Assess situations quickly to resolve guest concerns effectively.
• Multitasking: Handle reservations, check-ins, and check-outs efficiently.
• Financial Skills: Understand and work with financial information, perform basic arithmetic as needed.

Qualifications

• High school diploma or equivalent; hotel or related experience preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Benefits

Eligible full-time employees enjoy a comprehensive benefits package, including:

• Daily Pay options
• Medical, Dental, and Vision coverage
• Disability Income (Short-Term & Long-Term)
• Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401(k) Retirement Plan

Property Information

Located within 20 minutes of The Riverwalk and AT&T Center, our hotel offers amenities like a pool and BBQ area, ideal for guests visiting San Antonio for leisure or business, including Spurs games.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Industry: Hospitality