Front Desk Agent

MCR Hotels; Charlotte (NC); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading hotel chain as a Front Desk Agent, where you'll be the first point of contact for guests, ensuring their stay is enjoyable and memorable. You'll manage check-ins, handle guest inquiries, and maintain a welcoming environment. This role requires excellent communication skills and a positive attitude, with opportunities for career growth and benefits including hotel discounts and paid time off.

Benefits

Hotel discounts

Weekly pay

Paid time off

Retirement options

Referral bonuses

Career growth

Health benefits after 30 days

Qualifications

• Experience in hospitality or related fields preferred.
• Must be 18+ years old.

Responsibilities

• Greet guests happily upon arrival and throughout their stay.
• Handle challenging guest situations with hospitality and urgency.
• Ensure efficient check-in/out processes.

Skills

Communication

Teamwork

Customer Service

Education

High School Diploma

Job description

Join to apply for the Front Desk Agent role at MCR Hotels.

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This range is provided by MCR Hotels. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$15.00/hr - $16.00/hr

Hotel Location

Hampton Inn & Suites Steele Creek

Role Standards & Expectations

Executive Summary

CLEANLINESS and FRIENDLINESS!

The MCR standard is to provide clean, friendly, well-organized, and safe hotels for our guests.

Areas of Excellence

• Happy Guests
• Spotless Cleanliness
• Product Consistency & Quality
• Teamwork

Duties and Expectations

• Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.
• Name Use: Use guests’ names whenever possible to ensure they feel welcomed.
• Guest Satisfaction: Collaborate to achieve high guest satisfaction scores.
• Recovery: Handle challenging guest situations with hospitality and urgency.
• Hotel Knowledge: Know all features of the hotel and amenities.
• Events: Support all groups and events at the hotel.
• Technology: Understand relevant technology for the role.
• Phone Etiquette: Answer calls courteously with the approved greeting.
• Cleanliness: Maintain spotless workspaces and assist in cleaning as needed, greeting guests cheerfully during cleaning.

Product Quality & Teamwork

• Complete checklists accurately and on time.
• Provide accurate shift handover reports.
• Wear a clean, approved uniform, be well-groomed, wear a nametag, and smile always.

Role Specific Duties

• Ensure efficient check-in/out processes and follow up with guests post check-in.
• Stay updated on room rates and promotions.
• Manage incoming mail as per shift checklist.

Success Metrics

• Guest satisfaction and positive reviews.
• Management performance ratings.
• Cleanliness audits and guest ratings.

Qualifications & Requirements

• Experience in hospitality or related fields preferred.
• Positive attitude and willingness to learn.
• Ability to follow guidelines and work under pressure.
• Effective listening and communication skills.
• Desire to serve guests.
• Must be 18+ years old.
• Willing to work varied shifts, including nights, weekends, and holidays.
• Arrive and clock in/out on time; provide notice for absences.

Physical & Environmental Demands

• Stand for long periods, operate office equipment, lift up to 25 pounds, and move throughout the hotel.
• Work environment is moderate noise.

Language & Reasoning Skills

• Effective communication in English.

Note: This job description outlines primary duties but employees may perform other related tasks as needed. Reasonable accommodations will be provided for disabilities. The role is at-will, and this document does not constitute a contract.

About MCR

• Third-largest hotel owner-operator in the U.S.
• Founded in 2006, with offices nationwide and a portfolio of 148 hotels.
• Operates under multiple major brands and has received numerous awards.

Benefits & Perks

• Hotel discounts, weekly pay, paid time off, retirement options, referral bonuses, career growth, health benefits after 30 days.