Front Desk Agent

Wyndham Hotels & Resorts; Charleston (SC); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading hospitality company is seeking a Front Office Agent to provide exceptional service to guests during check-in, stay, and check-out. The ideal candidate will manage guest inquiries, handle reservations, and ensure a smooth operational flow at the front desk. This role requires effective communication, multitasking abilities, and a commitment to maintaining high standards of service. Join a dynamic team in a vibrant hotel environment that values guest satisfaction and operational excellence.

Qualifications

• Experience in hospitality or related fields preferred.
• Maintain a friendly and professional demeanor.
• Ability to listen, understand, and clarify concerns.

Responsibilities

• Answer guest inquiries regarding restaurants, transportation, entertainment.
• Handle check-ins and checkouts courteously and efficiently.
• Promote and market guest programs and promotions.

Skills

Customer service

Effective communication

Multitasking

Education

High School diploma

College coursework in a related field

Tools

Front desk computer systems

Job description

Compensation

Type: Hourly

About Highgate Hotels

Highgate is a premier real estate investment and hospitality management company recognized as an industry innovator. It is a dominant player in U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu, with expanding presence in Europe, Latin America, and the Caribbean. The company's global property portfolio exceeds $20 billion in assets and generates over $5 billion in revenue. Highgate offers expertise throughout the hospitality property cycle, from planning and development to recapitalization or sale. The company develops bespoke hotel brands and uses proprietary revenue management tools to optimize performance and asset value. With a team of experienced hotel management leaders, Highgate is a trusted partner for top ownership groups and hotel brands. Offices are located in London, New York, Dallas, and Seattle.

Location

La Quinta Charleston - Riverview
11 Ashley Pointe Drive
Charleston, SC 29407

Overview

The Front Office Agent provides attentive, courteous, and efficient service to guests during check-in, their stay, and check-out, while maximizing room revenue and occupancy.

Responsibilities

1. Answer guest inquiries regarding restaurants, transportation, entertainment, etc.
2. Follow all cash handling and credit policies.
3. Be aware of all rates, packages, and promotions listed in the Red Book.
4. Familiarize with all in-house groups.
5. Monitor closed out and restricted dates.
6. Obtain necessary information for room reservations and follow rate-quoting procedures.
7. Understand hospitality terminology.
8. Know emergency procedures and assist as needed.
9. Handle check-ins and checkouts courteously and efficiently.
10. Use proper radio etiquette when communicating with staff.
11. Operate all relevant front desk computer systems.
12. Complete shift checklist tasks promptly and efficiently.
13. Perform bucket checks, room rate verifications, and housekeeping reports.
14. Balance and prepare shift closing paperwork per hotel standards.
15. Promote and market guest programs and promotions.
16. Maintain a clean work environment.
17. Assist guests with safe deposit boxes.

Qualifications

• College coursework in a related field is helpful.
• Experience in hospitality or related fields preferred.
• High School diploma or equivalent required.
• Computer skills required.
• Customer service experience preferred.
• Maintain a friendly and professional demeanor.
• Effective verbal and written communication skills with staff and guests.
• Ability to listen, understand, and clarify concerns.
• Ability to multitask and prioritize tasks.
• Approach all interactions courteously and professionally.
• Maintain regular attendance as per hotel standards.
• Adhere to personal appearance and grooming standards.
• Follow hotel policies to ensure safe and efficient operations.
• Identify problems and assist in implementing solutions.
• Handle issues proactively and effectively.
• Understand and apply complex information as needed.
• Cross-train in other hotel areas if required.
• Maintain confidentiality of information.
• Show initiative and anticipate guest and operational needs.
• Perform additional duties as assigned by management.