Front Desk Agent

General Hotels Corporation; Terre Haute (IN); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading hotel company is seeking a Front Desk Agent to provide exceptional customer service and ensure guests have a comfortable stay. The role involves greeting guests, managing check-ins and check-outs, and maintaining guest records. Ideal candidates will possess strong communication skills and the ability to multitask effectively. Join a team that values its associates and offers growth opportunities within the hospitality industry.

Benefits

Medical, Dental, and Vision Insurance

Company Paid Life Insurance

401(k) with company match

Hotel Room Discounts

Generous Time Off

Qualifications

• Entry level position requiring strong customer service skills.
• Ability to work under pressure and handle cash transactions.

Responsibilities

• Greet guests and check them in and out.
• Answer phone calls and assist with guest inquiries.
• Maintain accurate guest records and handle transactions.

Skills

Customer Service

Communication

Multitasking

Attention to Detail

Flexibility

Tools

Hotel Front Desk Software

Job description

Join to apply for the Front Desk Agent role at General Hotels Corporation.

General Hotels Corporation has an immediate opening for a Front Desk Agent to join our hotel team for the 3:00pm to 11:00pm shift. The Front Desk Agent is responsible for providing excellent customer service to guests at our hotel. As the first point of contact, you will ensure that guests' stays are comfortable and enjoyable.

Responsibilities include:

1. Greeting guests upon arrival
2. Checking guests in and out
3. Answering phone calls and emails
4. Assisting guests with questions or concerns
5. Maintaining accurate guest records and room assignments
6. Handling cash and credit transactions
7. Providing information about hotel amenities and local attractions
8. Keeping the front desk area clean and organized

Ideal candidate skills:

1. Excellent customer service
2. Strong verbal and written communication
3. Ability to multitask and prioritize
4. Attention to detail and accuracy
5. Ability to work under pressure
6. Proficiency with hotel front desk software and equipment
7. Basic math skills
8. Flexibility to work various shifts, including weekends and holidays

Benefits include:

• Medical, Dental, and Vision Insurance
• Company Paid Life Insurance
• Company Paid Telemedicine
• Supplemental Life Insurance
• 401(k) with company match
• Hotel Room Discounts
• Employee Assistance Program
• Perks through Benefit Hub
• Generous Time Off

General Hotels Corporation values its associates and promotes from within. We are committed to enriching lives through award-winning hospitality. Our company, headquartered in the Midwest, has over 60 years of experience in providing excellent guest service.

Additional details:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industry: Hospitality