Front Desk Agent - Substitute

Crescent Hotels & Resorts; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

Join an innovative hospitality team as a Guest Services Agent, where your passion for guest service will shine. In this role, you'll be the first point of contact for guests, ensuring their experience is welcoming and enjoyable. Your responsibilities will include greeting guests, managing check-ins and check-outs, and providing information about hotel services and local attractions. This position offers an opportunity to grow in a supportive environment that values your individuality and contributions. If you're ready to take the next step in your career with a company that truly cares, this is the place for you.

Benefits

Health & Wellness Programs

Learning and Development Opportunities

Travel Discounts

Qualifications

• Previous hotel experience required.
• Knowledge of Opera software is essential.

Responsibilities

• Greet and register guests, ensuring a smooth check-in process.
• Handle guest check-out, managing payments and inquiries efficiently.
• Resolve guest complaints and provide exceptional service.

Skills

Customer Service

Opera Software

Cash Handling

Communication

Education

High School Diploma

Job description

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, celebrate you, and cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best-in-class learning and development, or travel discounts that ‘feed your inner explorer’, we work hard to create and deliver what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

Job Title: Guest Services Agent

The Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel, in our ongoing effort to deliver outstanding guest service and ensure financial profitability.

What will I be doing?

As a Guest Services Agent, your responsibilities include:

1. Greeting guests and completing the registration process, including inputting and retrieving information from the computer, confirming guest details and room rates, selecting rooms, coding electronic keys, promoting marketing programs, providing welcome packets, and guiding guests to their rooms or accompanying them with a bell person.
2. Assisting guests with check-out by ensuring all rooms and services are correctly accounted for, using the point-of-sale system, handling money, processing credit and debit cards, accepting various payment forms, converting foreign currency, making change, and processing gift certificates and cards.
3. Demonstrating thorough knowledge of hotel information, including room categories, rates, packages, promotions, and local area details, to answer guest questions effectively.
4. Using up-selling techniques to promote hotel services and maximize room occupancy.
5. Responding to guest inquiries and requests promptly and courteously, resolving issues efficiently.
6. Handling guest complaints, conducting research, and negotiating solutions to ensure guest satisfaction.
7. Receiving, inputting, retrieving, and relaying messages to guests.

Note: This description covers essential duties; other related tasks may be assigned. The description is subject to change at the company's discretion and does not constitute a contract. Employment remains at will.

This position is covered under CBA with a pay rate range of $30.23 to $40.31 per hour.

Qualifications

Skills

Behaviors

Motivations

Education

Experience

Required

Opera knowledge and previous hotel experience are required.

Licenses & Certifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. All applicants will be notified of their rights under federal employment laws. For details, review the Know Your Rights notice from the Department of Labor.