Front Desk Agent

Driftwood Hospitality; California, San Diego (MO, CA); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in hospitality is seeking enthusiastic individuals to join their team at the San Diego Marriott Mission Valley. This role focuses on providing exceptional customer service by greeting and registering guests, ensuring their satisfaction throughout their stay. With a commitment to a vibrant workplace culture, the company offers competitive benefits, including health coverage and travel incentives. Join a team that values personal growth and community, and take the next step in your hospitality career. If you are passionate about creating memorable experiences for guests, this opportunity is perfect for you.

Benefits

401k Match

Health Insurance

Dental Insurance

Vision Insurance

Complimentary Meals

Free Parking

Travel Discounts

Qualifications

• High school diploma or equivalent required.
• Prior hospitality experience preferred but not mandatory.

Responsibilities

• Greet and register guests, ensuring a warm welcome.
• Handle guest complaints and ensure satisfaction upon checkout.
• Adhere to safety and security procedures.

Skills

Customer Service

Communication Skills

Problem Solving

Hospitality Experience

Education

High School Diploma

Tools

Computer System

Calculator

Job description

San Diego Marriott Mission Valley, 8757 Rio San Diego Drive, San Diego, California, United States of America Req #6932

Thursday, March 20, 2025

Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service.

Join Our Team at San Diego Marriott Mission Valley: Where Excellence Meets Hospitality!

At the San Diego Marriott Mission Valley, we take pride in creating a workplace that not only values exceptional service but also fosters a vibrant and inclusive community. We believe in attracting the best talent and providing them with an environment that encourages growth, collaboration, and personal well-being.

Why Work With Us?

1. Competitive Benefits Package: Enjoy the peace of mind with our comprehensive benefits, including a generous 401k match, health, dental, and vision coverage at competitive costs for all full-time employees.
2. Delicious Perks: As part of our commitment to your satisfaction, we offer a complimentary hot meal during your shift.
3. Convenient Amenities: Our team members enjoy free parking on-site, and the trolley station is within walking distance.
4. Travel Incentives: Take advantage of discounted room rates at all Marriott hotels internationally.
5. Investing in Your Future: We prioritize promoting from within and offer continuous professional growth opportunities.

What Sets Us Apart?

Our commitment to excellence extends beyond our service to guests; it encompasses our dedication to creating a positive and rewarding work environment for our team.

JOB SUMMARY

Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, ensuring the guest has an exceptional stay, to meet hotel’s high standards of quality.

ESSENTIAL JOB FUNCTIONS

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future.

1. Greet customers immediately with a friendly and sincere welcome.
2. Complete the registration process by inputting and retrieving information from a computer system.
3. Verify and imprint credit cards for authorization using electronic acceptance methods.
4. Promptly answer the telephone using positive and clear English communication.
5. Close guest accounts at the time of check out and ensure guest’s satisfaction.
6. Field guest complaints, conducting thorough research to develop the most effective solutions.
7. Adhere to all company policies and procedures.
8. Follow safety and security procedures and rules.
9. Assist other Front Desk Personnel when needed.
10. Perform any related duties as requested by supervisor/manager.

KNOWLEDGE, SKILLS & ABILITIES

1. Any combination of education and experience equivalent and graduation from high school or any other combination of education, training or experience.
2. Prior hospitality experience preferred, but not required.
3. Considerable skill in the use of a calculator.
4. Ability to effectively deal with internal and external customers.
5. Ability to read, listen, and communicate effectively in English.
6. Ability to access and accurately input information using a moderately complex computer system.

PHYSICAL DEMANDS

1. Ability to stand and move throughout front office and continuously perform essential job functions.
2. Stand 95% of shift
3. Lifting up to 25 pounds maximum.

Join us at San Diego Marriott Mission Valley, where your career aspirations meet endless opportunities. Ready to embark on a fulfilling career journey? Apply today!

EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer.