Front Desk Agent - Oasis at Death Valley

Xanterra; California, Death Valley Junction (MO, CA); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic team at a stunning desert oasis as a Front Desk Agent! This role is perfect for those who thrive in customer service and enjoy a fast-paced environment. You will be the first point of contact for guests visiting Death Valley National Park, providing exceptional service and ensuring a memorable experience. With a focus on guest satisfaction, you will handle check-ins, reservations, and billing while maintaining a welcoming atmosphere. This is not just a job; it's an opportunity to be part of a vibrant community that values teamwork and adventure. If you're ready to embrace the challenge and excitement of this unique location, we want to hear from you!

Benefits

Free Death Valley National Park pass

Free access to pool and gym

Retail and Lodging Discounts

Planned employee trips

15% Verizon discount

$350 Referral Bonus

Employee housing options

Free meals in employee dining room

Qualifications

• 6+ months of customer service experience required.
• Excellent verbal and written communication skills are essential.

Responsibilities

• Greet and register guests while ensuring billing accuracy.
• Manage guest complaints and maintain a professional demeanor.
• Handle reservations and maintain cleanliness at the front desk.

Skills

Customer Service

Verbal Communication

Written Communication

Multitasking

Flexibility

Education

High School Diploma or equivalent

Tools

Hotel Management Software

Basic Computer Skills

Job description

Overview

Live. Work. Explore. as a part of our Lodging team at the Oasis at Death Valley!

The Oasis at Death Valley is situated in a lush, spring-fed desert oasis, surrounded by the vast and arid desert of Death Valley National Park. The Oasis operates the historic AAA Four Diamond Inn and Ranch, restaurants, gift shops, and the world's lowest elevation golf course. Both hotels are open year-round and feature swimming pools fed by naturally warm local springs.

We’re hiring Front Desk Agents to Live. Work. Explore. in Death Valley National Park!

Job Summary:

We are looking for a Front Desk Agent to ensure a high-level of guest service by greeting and registering guests, checking out guests, taking reservations, ensuring billing accuracy, and answering/directing phone calls at the Oasis at Death Valley. Our mission is to provide legendary service to our guests visiting from all over the world, and your work is instrumental to our success!

The Details:

Position Type: Full-time Year-round
Start Dates: January 2025
Pay: $17.55
Schedule: Typical schedule is 40 hours, 5 days/per week (may include weekends, evenings, and holidays)

Why the Oasis at Death Valley?

Death Valley National Park is in the northern Mojave Desert in California and is the largest National Park outside of Alaska. With incredibly diverse ecosystems, sand dunes, mountains, and America's lowest elevations, Death Valley is an incredible place to call home. We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests.

Life at the Oasis:

• Employee housing (dormitory-style or RV site)
• Free breakfast and lunch with $4 dinners in the employee dining room (cafeteria-style)
• Free on-site laundry facility, Wi-Fi (limited bandwidth)
• A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
• Meet people of all ages from all over the country and world!

Benefits:

Full-Time, Year-Round

• Medical, Dental, Vision
• Paid Time Off and Holidays
• Disability Insurance
• 401k with match
• Life and AD&D Insurance
• Employee Assistance Program
• Wellness Programs
• Learning and Development Programs

Seasonal

• Medical
• Sick Pay
• Employee Assistance Program
• Wellness Program
• Learning and Development Program

Perks:

• Free Death Valley National Park pass
• Free access to pool, golf course, rec center, gym and sports court
• Retail, Lodging and Travel Discounts
• Planned employee trips and activities
• 15% Verizon service/products discount
• $350 Referral Bonus Program
• The adventure of a lifetime!

Responsibilities

• Receive all guests and other visitors in a positive, friendly, and professional manner.
• Manage and resolve all guest complaints (and compliments) in a professional and courteous manner.
• Respond to all guest and visitor requests, needs, and expectations in a timely and positive manner.
• Maintain a high level of professional appearance and demeanor.
• Answer phones in a professional and courteous manner.
• Maintain billing accuracy for all guest accounts.
• Keep an accurate bank while receiving cash and giving change per cash handling policies.
• Ensure that the front desk, lobby and back office areas are clean and well organized.
• Take reservations as needed, with a focus on maximizing occupancy and ADR by utilizing a flexible rate structure.
• Receive payment and issue lunch vouchers for tour bus and other groups.
• Other duties as assigned.

Qualifications

• At least 6 months of previous customer service experience.
• Excellent verbal and written communication skills.
• Pleasant personality and the ability to deal with a wide variety of people.
• Computer or hotel computer experience.
• Ability to work quickly and thoroughly when under pressure.
• Must be flexible and open to changes in procedures.
• Ability to attend to more than one task at a time.
• Must adhere to grooming standards.
• Must be available for both AM and PM front desk shifts.
• Valid driver's license required.

Physical Requirements

• Ability to work standing for eight hours, and must have the endurance to function in a fast-paced and high-stress environment.
• Ability to work in extreme temperatures.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.