Spa Front Desk Agent

Nemacolin Woodlands Resort; Farmington (Fayette County); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a dynamic and supportive team at a world-renowned luxury resort nestled in southwestern Pennsylvania. This exciting role in the Spa department offers the chance to create memorable experiences for guests while working in an elegant environment. With a focus on exceptional service, you'll greet guests, assist with bookings, and ensure their satisfaction. The resort provides a blend of luxury and adventure, making it an ideal place to grow your career. Embrace the opportunity to thrive in a culture that values professional development and recognizes your contributions.

Benefits

Attractive 401(k) plan

Paid vacation, holidays, and personal hours

Family medical, dental, and vision insurance

Employee and educational assistance program

Discounts on Retail, Spa, Activities, Food and Beverage

On-site uniform and dry-cleaning services

Discounted meals during breaks

Qualifications

• Ability to communicate fluently in English.
• Previous experience in the retail or hospitality industry is preferred.

Responsibilities

• Greet guests and assist with their requests at the spa.
• Check in and book appointments while ensuring guest satisfaction.
• Maintain knowledge of all spa services and resort features.

Skills

Fluent communication in English

Interpersonal skills

Customer service experience

Flexibility in schedule

Education

High school diploma

Job description

Here at Nemacolin, our associates know to “Expect the Unexpected” – You have come across the career opportunity where entertainment and excitement are the job description. This position must be committed to making every experience memorable all while having fun and relishing the incredible atmosphere of the resort.

We are seeking key positions in our Spa department responsible for greeting guests and ensuring they arrive at their designated areas within the spa. Our guest's first impression is vital to a lasting one! If you have the charisma and energy that everyone talks about, we have the career for you!

ESSENTIAL FUNCTIONS:

(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.)

• Responsible for greeting all guests that come to the spa and assisting them with any requests that they may have.
• Responsible for checking in appointments, booking services, and checking out appointments.
• Must be able to provide guests with answers to any questions they may have concerning spa services and procedures.
• The candidate must be able to communicate well with guests in addition to associates and other members of management.
• Maintaining complete knowledge of all resort features, services, and hours of operation.
• Maintaining knowledge of all spa and salon services as well as fitness center programs and daily group activities.
• Booking spa appointments and assisting guests with the check-in process as well as the check-out process.
• Greeting all guests with a warm welcome and ensuring that they are satisfied with their spa experience.
• Accommodating all guest requests quickly and courteously.
• Handling complaints effectively and efficiently.
• Setting up workstations with the appropriate supplies.
• Other Job duties assigned.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Ability to communicate fluently in English.
• Ability to maintain appropriate grooming standards according to organizational policy.
• High school diploma.
• Previous experience in the retail or hospitality industry.
• Able to work a flexible schedule that includes nights, weekends and holidays.
• Effective interpersonal, verbal, and written communication skills.

These skills and abilities are typically acquired through completing a high school degree or equivalent, and recreational experience is preferred.

This job description cannot possibly include a complete comprehensive listing of all the activities, duties or responsibilities that may be require by the organization and/or members of management. It reflects management’s assignment of essential functions, but it does not prescribe or restrict the additional tasks that may be required.

WHY WORK FOR NEMACOLIN?

Kick-start your career at Nemacolin, a world-renowned luxury resort nestled in southwestern Pennsylvania. Nemacolin boasts an unparalleled blend of elegance and adventure, offering an array of amenities that redefine luxury. With two Forbes-rated hotels from which to choose, guests are treated to the epitome of comfort and style. A five-star, five-diamond restaurant sets the stage for exquisite dining experiences, while our on-site wildlife habitats bring animal encounters to a whole new level. The opulent spa, championship golf courses, and a range of outdoor activities, including fly fishing, skiing, and snowboarding, provide a holistic and exciting getaway.

As a part of the Nemacolin team, you'll have the chance to work in a dynamic and supportive environment where your skills and passion will flourish. We believe in fostering growth and providing our team members with opportunities to shine and advance in their careers. Join us in delivering unparalleled experiences that leave lasting memories for our cherished guests and members. Real Life Magic meets boundless opportunity at Nemacolin. Come, be a part of it!

ASSOCIATE PERKS:

What is in it for you? As a Nemacolin associate, you won’t just have a bright future — you’ll have a bright present! You are invited to join our warm, supportive community, where you’ll enjoy competitive wages, exciting events, a full suite of benefits, discounts, and perks, and access to amenities at our associate community Wisteria.

• Attractive 401(k) plan
• Paid vacation, holidays, and personal hours
• Family medical, dental, and vision insurance. Long-term and short-term disability insurance
• Employee and educational assistance program
• Up to 40% off Retail, Spa, Activities, Food and Beverage at the Resort
• On-site uniform and dry-cleaning services
• Discounted meals during breaks in associate break areas

Wisteria Associate Community- Wisteria is Nemacolin’s way of showing our appreciation to our associates. This neighborhood is exclusive to associates and contains a Pub, Market, and Fitness Center. As a member of Team Nemacolin, you’ll enjoy these exclusive amenities.

Associate Recognition programs- Nemacolin realizes that our associates help to set us apart from other organizations in the industry through their commitment to providing exceptional service and their ability to consistently exceed guests’ expectations.

Nemacolin promotes a culture of continuous learning for our associates. We are strongly committed to comprehensive professional development programs:

• Opportunities for advancement – At Nemacolin, we encourage our associates to grow within the organization and gain experience in a variety of departments to better understand the hospitality industry. Nemacolin prides itself on promoting from within the organization, and many of our upper-level managers began in entry-level positions and advanced into their current roles.
• Mentoring and coaching programs – As a new associate, we provide a level of mentoring that is best suited to you to enhance your growth and career interests, while sharing knowledge, advice, and encouragement along the way.

(Keywords: Reservations, Call Center, Calling, Phone, Reservations Agent, Booking Agent, Pennsylvania, Office, Professional, Hospitality, Hotel, Room Reservation)

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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.