Front Desk Agent (FT)

Omni Hotels & Resorts; California, Rancho Mirage (MO, CA); On-site; Full time

Job summary

A leading hotel chain is seeking a Front Desk Agent to join their team at the Rancho Las Palmas Resort & Spa. The ideal candidate is friendly, motivated, and passionate about providing exceptional service. Responsibilities include managing guest check-ins/outs, maintaining guest information confidentiality, and ensuring a smooth guest experience. The role requires excellent communication skills and the ability to work under pressure. Join a dynamic team and contribute to a culture of respect and empowerment.

Qualifications

• Previous customer service experience required.
• Previous hotel front desk experience is strongly preferred.
• Fluency in a foreign language is preferred.

Responsibilities

• Process guest check-ins and check-outs according to standards.
• Maintain confidentiality of all guests and hotel information.
• Document all guest requests, complaints, or problems immediately.

Skills

Communication

Mathematical Calculations

Customer Service

Organizational Skills

Decision Making

Education

High School Diploma

Job description

Front Desk Agent (FT)

Job Locations

US-CA-Rancho Mirage

Requisition ID

2025-123118

# of Openings

1

Category (Portal Searching)

Front Office Operations

Location

Rancho Las Palmas Resort & Spa

The 444-room Rancho Las Palmas Resort & Spa is classic Rancho Mirage re-imagined for the 21st-century traveler. Our luxurious Palm Springs hotel rooms surround you in Spanish Colonial-inspired style and a soothing desert palette of beige, sand, and ivory. With plenty of space for your peace and your quiet, you'll also open French doors to your very own private patio or balcony where the warm desert air and breathtaking views await.

Omni Rancho Las Palmas Resort and Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Rancho Las Palmas may be your perfect match.

Responsibilities

Process guest check-ins and check-outs according to Omni's Moments of Service and Standard Operating Procedures
• Empathetically listen to guest inquiries and provide appropriate responses
• Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)
• Block rooms in the computer and follow through on designated requirements
• Pre-register designated guests and prepare key packets
• Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
• Maintain confidentiality of all guests and hotel information
• Employ attention to detail in order to ensure security of guest room access.
• Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments
• Maintain guest history files on all guests
• Accommodate room changes expediently
• Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
• Issue safe deposit boxes to guests and ensure security of key
• Monitor, send and distribute guest faxes
• Generate, print and distribute daily and weekly reports
• Resolve discrepancies on the room status report with Housekeeping
• Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions.

Qualifications

• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone
• Ability to accurately and efficiently input information into computer systems
• Ability to work cohesively with co-workers both within and outside of your department
• Ability to compute accurate mathematical calculations
• Ability to think clearly, quickly and make concise decisions
• Ability to prioritize, organize and follow up
• Ability to work well under pressure, dealing with many arrivals and departures within a short period of time
• Previous customer service experience required
• Previous hotel front desk experience is strongly preferred
• Previous cashiering experience is preferred
• Fluency in a foreign language is preferred
• Must be able to work weekends and holidays
• Schedule flexibility strongly preferred.

Physical Requirements:

• Stand or walk for an extended period or for an entire work shift.
• Requires repetitive motion.
• Move, bend, lift, carry, push, pull, and place objects weighing up to 30 pounds without assistance.

Pay: $19.00/hour. The pay scale provided is a range that Omni Hotels & Resorts reasonably expects to pay. Actual compensation offered may fluctuate based on a candidate's qualifications and/or experience.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. We will consider qualified applicants with criminal histories in a manner consistent with the CA Fair Chance initiative for hiring. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to [e-mail]