Front Desk Agent

ACP Management; California; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Bonus plan

401K

Job summary

ACP Management is seeking a Hotel Front Desk Agent for Capri Laguna on the Beach. You will represent the property to guests, assist with sales initiatives, and coordinate with housekeeping to ensure smooth room operations.

The role requires guest-focused communication, familiarity with property systems, and flexibility to work nights, weekends, and holidays. Competitive pay with bonus plan and 401K available.

Qualifications

• 1–2 years front desk experience
• Adheres to credit and cash-handling policies
• Proficiency in suggestive selling of rooms and services
• Strong telephone etiquette
• Basic knowledge of Word and Excel
• Opera PMS experience is a plus
• Flexible schedule including nights, weekends and holidays
• Excellent written and verbal communication

Responsibilities

• Represent the hotel to guests during their stay
• Assist with basic sales and marketing to maximize revenue
• Coordinate with housekeeping on room status and maintenance requests
• Present options and assist guests in making choices

Skills

Customer service

Sales abilities

Phone etiquette

Verbal & written communication

Education

Hospitality coursework

Statistics coursework

Business coursework

Hotel administration coursework

Tools

Opera PMS

Microsoft Word

Microsoft Excel

Job description

Job Description

Join our winning team as a Hotel Front Desk Agent!

JOB DESCRIPTION:

Represents the hotel to the guest throughout all stages of the guest's stay. Assist the team with basic sales and marketing, identifying potential revenue opportunities, and developing/implementing processes to maximize revenues. Works closely with the housekeeping department in keeping room status reports up to date and coordinates requests for maintenance and repair work. Must be sales-minded. Present options and alternatives to guests and offers assistance in making choices. Knows the location and types of available rooms as well as the activities and services of the property. Complete training provided by management on customer service and selling strategies. Competitive pay depend on experience, generous bonus plan, and matching 401K offered. We are looking for individuals that are eager to help our guests have an unforgettable experience.

DESIRED QUALIFICATIONS & REQUIREMENTS:

• 1 to 2 years previous hotel front desk experience
• Thoroughly understands and adheres to proper credit, and cash-handling policies and procedures
• Use of suggestive selling techniques to sell rooms and to promote other services of the hotel
• Use of proper telephone etiquette
• Basic knowledge of Microsoft Word and Excel required
• Proficiency in Opera PMS is a plus
• Must be flexible with schedule and able to work nights, weekends and holidays based on business demands
• College coursework in hospitality, statistics, business or hotel administration preferred
• Excellent written and verbal communication skills required

Physical Requirements (including but not limited to):
Requires finger dexterity, grasping, writing, standing, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pounds.

Company Description

We are a management company that manages the Capri Laguna on the Beach, along with other residential and commercial properties.