Front Desk Agent

VP Management; Charleston (WV); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in the hospitality sector is seeking a Hotel Front Desk Agent. This role involves managing guest check-ins, reservations, and providing exceptional customer service. Ideal candidates will have experience in hospitality and a strong customer service attitude. Join us to ensure our guests have a memorable stay.

Qualifications

• Experience in hotel reservations software like Opera PMS or Concerto.
• Strong customer service focus and good communication skills.

Responsibilities

• Perform check-in and check-out tasks effectively.
• Manage reservations and respond to client inquiries.
• Coordinate with housekeeping to meet guest needs.

Skills

Customer service attitude

Excellent communication

Organizational skills

Education

Work experience as a Hotel Front Desk Agent or similar role

Tools

Opera PMS

Concerto

Job description

Full Job Description

We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Pay

• Starting pay is $10.00 Per Hour with Bonus
• After 90 days you qualify for $400 in bonus money per month

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Skills

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Experience with hotel reservations software, like Opera PMS, and Concerto
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills