Front Desk Agent-FT

Remington Hospitality; El Paso (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

Remington Hospitality in El Paso, TX, seeks a Front Desk Agent to greet guests, check them in and out promptly, and assist with pre-registration and reservation blocking.

You will post charges, manage cash and hotel transactions, and maintain knowledge of the Front Office system to ensure accurate daily operations.

Applicants should be familiar with reservations, rates, discounts, cancellations, and relocation procedures, including same-day bookings.

Qualifications

• Experience in front desk operations at a hotel.
• Strong cash handling and transaction accuracy.
• Familiar with reservation blocking and same-day bookings.
• Excellent guest service and communication skills.

Responsibilities

• Greet guests and check them in/out promptly and professionally.
• Assist with pre-registration and blocking of reservations as needed.
• Post charges accurately and promptly.
• Operate Front Office system and manage daily transactions.

Skills

Guest services

Cash handling

Reservation knowledge

Communication

Tools

Front Office System

Job description

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.