Front Desk Agent

Buffalo Lodging Associates, LLC; Buffalo (NY); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Paid Weekly

Health Insurance

401(k) Match

Paid Vacation

Paid Holidays

Tuition Reimbursement

Flexible Spending

Life Insurance

Long-Term Disability

Employee Assistance

Hotel Discounts

Wellness Programs

Events & Activities

Career Development

Referral Program

Job summary

Buffalo Lodging Associates, LLC operates the Hampton Inn & Suites by Hilton-Buffalo Downtown and seeks a Front Desk Agent to deliver exceptional guest service. You will greet guests, assist with check-in/out, manage reservations, and provide information about local amenities in a fast-paced hotel environment.

The role requires flexible morning/evening shifts, weekend availability, and a customer-focused approach to ensure a welcoming experience for all guests. Competitive benefits are provided.

Qualifications

• Experience in guest services and front desk operations.
• Proficient use of property management systems.
• Accurate cash handling and payment processing.
• Excellent verbal and written communication with guests.

Responsibilities

• Greet guests and manage the check-in/out using the property management system.
• Handle cash, credit card information and secure transactions.
• Identify guest needs and provide information about hotel services and amenities.
• Take reservations from calls and input/update in the PMS as requested.

Skills

Guest Greeting

Cash Handling

Reservations

Communications

Shift Flexibility

Job description

Hampton Inn & Suites by Hilton-Buffalo Downtown, 220 Delaware Avenue, Buffalo, NY 14202

We are looking for a Front Desk Agent to join our great Team! Our Hampton Inn & Suites with 140 beautifully appointed rooms/suites is located just off I-190 and is in the heart of Buffalo. Just two blocks away is the free downtown train, the NFTA Metro. The KeyBank Center or Canalside for sports, entertainment, and activities are only one mile away. The Hampton Inn and Suites by Hilton is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates.

The Front Desk Agent is the face of the hotel, and provides superior service to all guests. Responsibilities include:

• Greeting guests, complete the check- in/ check-out procedure through the Property management system while obtaining and storing pertinent information.
• Handles cash, credit card information and goods at the property
• Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.
• Taking reservations from incoming callers while providing excellence in service and inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.
• Typical Schedule : Morning Shifts : 7 AM – 3 PM , Evening Shifts: 3 PM – 11 PM, Weekend Availability needed

Pay range: $17.00 - $18.00

Benefits

• Paid Weekly (Every Friday!)
• Medical, Dental & Vision Insurance
• Competitive 401 (k) Retirement Savings Plan with Generous Employer Match
• Paid Vacation and Sick Time
• Paid Holidays
• Tuition Reimbursement
• Flexible Spending Account
• Company Paid Life Insurance
• Company Paid Short-Term Disability Insurance
• Long-Term Disability Insurance
• Employee Assistance Program
• Hotel Discounts – for You, Your Friends and Family
• Wellness Programs
• Monthly Employee Appreciation Activities & Events
• Learning and Development Opportunities
• Employee Referral Program