Front Desk Agent

One Ocean Resort & Spa; Buffalo (NY); On-site; USD 25,000 - 28,000; Full time

Job summary

Hyatt Regency Buffalo / Hotel and Conference Center is seeking a friendly and reliable Front Desk Associate in Buffalo, NY. You will greet guests, handle check-ins/outs, and assist with reservations while ensuring accurate billing and courteous service.

Proactive communication, ability to work varying shifts including nights and weekends, and a solid understanding of front desk procedures are essential for delivering outstanding guest experiences at our downtown Buffalo property.

Qualifications

• Experience in hotel front desk or guest service.
• Willingness to work varying schedules including nights, weekends, and holidays.
• Ability to communicate effectively with guests and colleagues.

Responsibilities

• Greet and check guests in and out promptly and professionally.
• Post charges accurately and promptly.
• Maintain working knowledge of front desk systems and daily transactions.
• Manage cash handling including payments and change.

Skills

Customer service

Team player

Shift flexibility

Communication

Cash handling

Tools

Front Office system knowledge

Job description

Let Hyatt Regency Buffalo / Hotel and Conference Center be your destination in upstate New York for work or leisure travel. Take advantage of our hotel's design-forward rooms, on-site dining and wellness amenities. A stay at our downtown Buffalo locale puts you in walking distance to the waterfront, KeyBank Center and Shea's Buffalo Theatre, while also placing you a short drive from the spectacular Niagara Falls.

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Hourly Pay: $18.00

Location

Requirements

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

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