Front Desk Agent

Cherry Valley Hotel; Bryan, Northern (TX, KY); Hybrid; USD 26,000 - 34,000; Full time

Job summary

Tribute by Marriott La Salle in Bryan, TX, is seeking a Front Desk Agent to warmly greet guests at check-in and check-out, handling requests and guiding arrivals with a professional, guest-first approach.

In this fast-paced role you will manage inquiries, coordinate with other departments, process payments, and assist guests with directions and luggage as needed. Strong English communication and basic software skills are essential.

Qualifications

• English language required for verbal and written communication.
• Ability to handle cash or credit transactions.
• Proficiency with front office software.
• Light lifting up to 10 pounds and occasional luggage assistance.

Responsibilities

• Make a first and last impression through warm, attentive service at check-in and check-out.
• Assist guests with inquiries, directions, and restaurant or area recommendations.
• Handle cash/credit transactions and process payments accurately.
• Help guests with luggage and mobility needs as required while maintaining safety and courtesy.

Skills

Customer service

Communication

Cash handling

Front desk software

Tools

Front desk software

Job description

Tribute by Marriott La Salle
120 S Main St
Bryan, TX 77803, USA

Description

Front Desk Agent

As a Front Desk Agent, you will be the first and last point of contact for guests, playing a pivotal role in shaping their experience. Whether you're welcoming an excited family embarking on their vacation, assisting a business traveler seeking a smooth check-in, or helping a guest in need of personal assistance, your warm and genuine hospitality will set the tone for their stary. This position gives you the opportunity to shine as it is a fast-paced and interactive role! As Front Desk Agent, you will:

• Make a First Impression – the person in this role must have a genuine passion to deliver a great hospitality experience – whether in person or by phone. You must want to wow the guest with your welcoming personality.
• Make a Lasting Impression – while checking the guest out, inquire about their stay and let them know you really care so if they had a problem or complaint, they share it with you. Be courteous and willing to listen!
• Enjoy Problem Solving – many guests need help with miscellaneous things – their luggage, directions, finding a good restaurant, lost luggage, a cold shower. Listen and help as best you can. You should never be too busy to help.
• Be Accountable – you will be collecting money, routing calls, taking messages, and meeting many other guest needs. You need to be accurate and efficient in your processes.
• Be a Safety & Security Agent – follow your hotel’s established safety and security policies & procedures. Anticipate problems and call management as needed.

Job Requirements

This role requires good verbal and written English communication skills. You must be able to handle cash or credit transactions and have front office software proficiency. This job requires light work – exerting up to 20 pounds of force occasionally and/or up to 10 pounds frequently with a regular need to lift, carry, push, pull or otherwise move objects. From time to time you may need to assist with luggage which may require you to exert force of up to 50 pounds of force. Long hours, many of which may be spent standing, required.

Equal Opportunity Employer
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