Front Desk Agent (Full Time, Open Availability)

Cherry Valley Hotel; Bryan (TX); On-site; USD 14,206 - 20,233; Full time

Job summary

Cherry Valley Hotel is seeking a Front Desk Agent in Bryan, Texas. The ideal candidate will be enthusiastic about delivering exceptional hospitality, welcoming guests, assisting with their needs, and addressing any issues during their stay. Responsibilities include managing check-ins/outs, handling transactions, and ensuring guest satisfaction. A strong command of English and proficiency with front office software is essential, along with a passion for customer service. Candidates must be able to assist with light lifting and standing for long hours.

Qualifications

• Ability to handle cash or credit transactions accurately.
• Must be able to exert up to 20 pounds of force occasionally.
• Experience in customer service or hospitality preferred.

Responsibilities

• Welcome guests and assist with check-in and check-out processes.
• Listen to guest needs and provide appropriate solutions.
• Follow safety and security policies of the hotel.

Skills

Good verbal and written English communication skills

Front office software proficiency

Problem-solving skills

Job description

Front Desk Agent (Full Time, Open Availability)

Job Category: Front Office Operations

Requisition Number: FRONT001880

• Posted : September 17, 2025
• Closed : October 10, 2025
• Full-Time
• Rate: $12.50 USD per hour

Locations

Showing 1 location

Tribute by Marriott La Salle
120 S Main St
Bryan, TX 77803, USA

Description

Front Desk Agent

As a Front Desk Agent, you will be the first and last point of contact for guests, playing a pivotal role in shaping their experience. Whether you’re welcoming an excited family embarking on their vacation, assisting a business traveler seeking a smooth check‑in, or helping a guest in need of personal assistance, your warm and genuine hospitality will set the tone for their stay. This position gives you the opportunity to shine as it is a fast‑paced and interactive role! As a Front Desk Agent, you will:

Make a First Impression – the person in this role must have a genuine passion to deliver a great hospitality experience – whether in person or by phone. You must want to wow the guest with your welcoming personality.

Make a Lasting Impression – while checking the guest out, inquire about their stay and let them know you really care so if they had a problem or complaint, they share it with you. Be courteous and willing to listen!

Enjoy Problem Solving – many guests need help with miscellaneous things – their luggage, directions, finding a good restaurant, lost luggage, a cold shower. Listen and help as best you can. You should never be too busy to help.

Be Accountable – you will be collecting money, routing calls, taking messages, and meeting many other guest needs. You need to be accurate and efficient in your processes.

Be a Safety & Security Agent – follow your hotel’s established safety and security policies & procedures. Anticipate problems and call management as needed.

Job Requirements

This role requires good verbal and written English communication skills. You must be able to handle cash or credit transactions and have front office software proficiency. This job requires light work – exerting up to 20 pounds of force occasionally and/or up to 10 pounds frequently with a regular need to lift, carry, push, pull or otherwise move objects. From time to time you may need to assist with luggage which may require you to exert force of up to 50 pounds of force. Long hours, many of which may be spent standing, required.

Equal Opportunity Employer
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