Front Desk Agent

BEST WESTERN BRAINTREE INN; Braintree (MA); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is looking for a positive and friendly Front Desk Agent to join their team. In this role, you will provide exceptional service to hotel guests, assisting with check-in and check-out processes, issuing room keys, and processing payments. Your responsibilities will also include coordinating with housekeeping staff to ensure room availability and addressing guest inquiries promptly. If you have a passion for customer service and enjoy creating memorable experiences for guests, this opportunity is perfect for you. Join a dynamic team where your skills will shine and contribute to a welcoming atmosphere for all visitors.

Benefits

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Qualifications

• Friendly and outgoing personality with strong communication skills.
• Ability to resolve customer issues effectively and efficiently.

Responsibilities

• Assist guests with check-in/check-out and process payments.
• Answer inquiries and maintain communication with housekeeping.

Skills

Customer Service

Communication Skills

Problem Solving

Computer Literacy

Hospitality Standards Knowledge

Education

High School Diploma

Experience in Hospitality

Job description

Benefits/Perks

1. Flexible Scheduling
2. Career Advancement Opportunities
3. Competitive Compensation

Job Summary

We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.

Responsibilities

1. Monitor and maintain knowledge of hotel operations and activities
2. Take reservations and answer questions via phone, email, and in-person
3. Build rapport with guests and identify their needs through friendly conversation and open-ended questions
4. Describe the features and amenities of guest rooms
5. Ensure compliance with health and quality standards

Qualifications

1. Friendly and outgoing personality
2. Familiarity with hospitality industry standards
3. Proficient in English; knowledge of other languages is a plus
4. Computer literacy
5. Able to resolve issues with a customer-focused orientation
6. Able to lift 30 pounds