Candlewood Suites Boston North Shore Danvers - Front Desk Agent

Aimbridge Hospitality; Danvers (MA); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company in the hospitality industry is seeking a Front Desk Agent for their Candlewood Suites Boston North Shore Danvers location. This entry-level position involves delivering exceptional guest experiences through effective communication and customer service. Responsibilities include managing reservations, check-ins, and check-outs, while ensuring smooth front desk operations. Ideal candidates will possess a high school diploma and a friendly demeanor, with familiarity in hotel management software preferred.

Benefits

Daily Pay options

Medical, Dental, and Vision insurance

Disability and Life insurance

Paid Time Off

Employee Assistance Program

401(k) Retirement Plan

Qualifications

• High school diploma or equivalent; hotel or related experience preferred.
• Familiarity with hotel management software and Microsoft Office.

Responsibilities

• Manage guest interactions, reservations, check-ins, and check-outs.
• Provide outstanding customer service and resolve guest concerns efficiently.
• Handle basic financial transactions.

Skills

Customer Service

Communication

Problem Solving

Multitasking

Financial Transactions

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office

Job description

Candlewood Suites Boston North Shore Danvers - Front Desk Agent

Join to apply for the Candlewood Suites Boston North Shore Danvers - Front Desk Agent role at Aimbridge Hospitality.

Job Details

Position: Front Desk Agent

Location: Boston North Shore Danvers

Pay Range: $17.00/hr (fixed range, based on skills and experience)

About the Role

The Front Desk Agent is key to delivering exceptional guest experiences through excellent customer service and communication. Responsibilities include managing guest interactions, reservations, check-ins, and check-outs, while maintaining a smooth front desk operation.

Key Skills and Responsibilities

• Provide outstanding customer service with a friendly and professional demeanor.
• Communicate effectively with guests and team members, addressing inquiries and resolving issues promptly.
• Evaluate and resolve guest concerns efficiently.
• Manage multiple tasks such as reservations, check-ins, and check-outs.
• Handle basic financial transactions and understand financial information.

Qualifications

• High school diploma or equivalent; hotel or related experience preferred.
• Familiarity with hotel management software and Microsoft Office.

Benefits

Eligible full-time employees receive a benefits package including:

• Daily Pay options
• Medical, Dental, and Vision insurance
• Disability and Life insurance
• Paid Time Off
• Employee Assistance Program
• 401(k) Retirement Plan

Additional Information

Position level: Entry level

Employment type: Full-time

Industry: Hospitality