Front Desk Agent First Shift

StepStone Hospitality; Providence (RI); On-site; USD 60,000 - 80,000; Full time

Job summary

StepStone Hospitality is seeking a Front Desk Agent for the Le Meridien Sheraton Charlotte Hotel. This role requires a service-oriented individual to manage guest registration, respond to inquiries, and handle communication within the hotel. The ideal candidate should possess a friendly demeanor and be proficient with office software.

Qualifications

• Natural aptitude for tasks related to guest service.
• Relevant education and work experience are advantageous.

Responsibilities

• Register and assign rooms to guests.
• Answer inquiries related to hotel services and amenities.
• Manage reservations and handle billing for guests.

Skills

Friendly service-oriented manner

Communication

Office software proficiency

Job description

Apply

Job Type

Full-time

Description

The Le Meridien Sheraton Charlotte Hotel is currently seeking dynamic and motivated individuals for the position of Front Desk Agent to join our team at our StepStone Hospitality managed hotel. As a Front Desk Agent, you will approach all encounters with guests and associates in a friendly service-oriented manner. Stationed behind the front desk, the Front Desk Agent attends to all inquiries and requests from both hotel and dining guests as appropriate, providing information, recommendations, and directions to ensure a satisfactory response.

Requirements

Weekdays, weekends, and holidays are required. 1st shift

The responsibilities of the Front Desk Agent include but are not limited to:

• Register and assign rooms to guests.
• Issue room key and escort instructions to Guest Service Agent or directly to guest.
• Sort and track incoming mail and messages.
• Transmit and receive messages using all communication avenues.
• Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
• Keep record of room availability and rate.
• Compute bill, collect payment, and make change for guests.
• Make, confirm, and cancel reservations via all communication avenues.
• Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
• Make reservation, transportation, or entertainment reservations for guest.
• Deposit guest valuables in hotel safe deposit box.
• Ability to accurately use various office software.
• Have a full working knowledge and expertise of each shift including night audit.
• Will be dually trained as front desk as well as hotel operator.
  
  

Relevant education and work experience will contribute to your appeal as a candidate. However, demonstrating a natural aptitude for the tasks outlined above in conjunction with values that align with ours are the primary drivers of our hiring decisions.

EOE - All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Salary Description

17.00