Towneplace Suites Boston Logan Airport Chelsea - Front Desk Agent

Aimbridge Hospitality; Chelsea (MA); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading hospitality company is seeking a Front Desk Agent for the Towneplace Suites Boston Logan Airport Chelsea. The role involves providing exceptional customer service, managing guest interactions, and ensuring smooth front desk operations. Ideal candidates will have a high school diploma and experience in hotel or customer service settings, with benefits including medical coverage and paid time off.

Benefits

Daily Pay options

Medical, Dental, and Vision coverage

Disability Insurance

Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401(k) Retirement Plan

Qualifications

• High school diploma or equivalent; hotel or customer service experience preferred.
• Familiarity with hotel management software and Microsoft Office.

Responsibilities

• Provide outstanding guest service with a friendly demeanor.
• Manage reservations, check-ins, and check-outs efficiently.
• Resolve guest concerns promptly through problem-solving.

Skills

Customer Service

Communication

Problem-Solving

Education

High school diploma or equivalent

Tools

Hotel Management Software

Microsoft Office

Job description

Towneplace Suites Boston Logan Airport Chelsea - Front Desk Agent

Join to apply for the Towneplace Suites Boston Logan Airport Chelsea - Front Desk Agent role at Aimbridge Hospitality

Job Details

Position: Front Desk Agent

Location: Chelsea, MA

Pay Range: $18.00/hr (range provided by Aimbridge Hospitality; actual pay based on skills and experience)

About the Role

The Front Desk Agent is the face of our guest experience, responsible for delivering exceptional customer service, managing guest interactions, and ensuring smooth front desk operations.

Key Responsibilities

• Provide outstanding guest service with a friendly demeanor
• Communicate effectively with guests and team members
• Resolve guest concerns promptly through problem-solving
• Manage reservations, check-ins, and check-outs efficiently
• Handle financial transactions and understand basic financial information

Qualifications

• High school diploma or equivalent; hotel or customer service experience preferred
• Familiarity with hotel management software and Microsoft Office

Benefits

Full-time employees are eligible for benefits including:

• Daily Pay options
• Medical, Dental, and Vision coverage
• Disability Insurance
• Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401(k) Retirement Plan

Property Highlights

Our hotel offers pet-friendly suites with amenities like free shuttle service to Logan Airport, free breakfast, fitness center, indoor pool, and easy access to Boston attractions.

Additional Details

• Seniority Level: Entry level
• Employment Type: Full-time
• Industry: Hospitality