Front Desk Agent Part-Time

Spirehotels; Dedham (MA); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading hotel in Dedham is seeking a dedicated Front Desk Associate to enhance guest experiences. With responsibilities including customer service, check-ins, and problem resolution, the ideal candidate will thrive in a fast-paced environment. This role offers hourly pay between $17-$18, emphasizing a warm and professional attitude while contributing to an exceptional guest experience.

Qualifications

• One year of Front Desk experience in hotels preferred.
• One year of experience working in customer service or a guest-facing role required.
• Comfortable using computers and hotel PMS systems.

Responsibilities

• Deliver unparalleled service and care to guests.
• Streamline the check-in and check-out process.
• Respond effectively to guest questions and requests.

Skills

Multitasking

Customer Service

Communication

Education

High school diploma or its equivalent

Tools

MS Suite-Outlook

MS Word

MS Excel

Hotel PMS systems

Job description

Our hotel offers sensibly priced accommodations within steps of Legacy Place shopping and entertainment facility. Attractions like Gillette Stadium and Faniuel Hall are an easy and convenient drive in either direction. Enjoy dinner at our Asian-inspired restaurant, Bamboo. 200 Rooms, 5,000 sq. ft. event space

The rate of pay for this role is $17-18 per hour

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.

In this role, you'll warmly welcome our guests and provide exceptional service throughout their stay. You and the entire front desk team are dedicated to ensuring guest satisfaction by crafting remarkable and seamless experiences from the moment guests arrive. Your efforts will create unforgettable and unique memories that leave a lasting impression.

Essential Job Functions:

• Deliver unparalleled service, courtesy, and care to our guests
• Respond promptly and effectively to guest questions and requests
• Streamline the check-in and check-out process for guests
• Answer incoming phone calls with promptness and professionalism
• Excel at multitasking in a dynamic environment
• Resolve guest concerns with attentive service recovery

Hotel Specific: (Omit category if nothing property specific is required)

• $17.00 - $18.00 per hour

Physical Demands:

• Ability to lift, carry, push or pull 10 lbs
• Primarily standing for majority of shift

Qualifications:

• High school diploma or its equivalent

Experience:

• One year of Front Desk experience in hotels preferred
• One year of experience working in customers service or a guest-facing role required
• Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel
• Previous experience with hotel PMS systems a plus. Examples: OPERA, OnQ

Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans

Qualifications

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Education

Experience

Licenses & Certifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.