Front Desk Agent

Hyatt Hotels Corporation; Boston (MA); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a dynamic and enthusiastic team as a Front Desk Agent, where your infectious enthusiasm and genuine smile will create memorable experiences for guests. This role offers an opportunity for career growth within a family-like environment that values its members. With a focus on personal development, you'll have access to a Management Development Program designed to elevate talent into leadership roles. Enjoy benefits like travel discounts and a supportive work culture that encourages you to achieve more every day. If you're passionate about hospitality and ready to make a difference, this is the perfect opportunity for you!

Benefits

401k

Health/Dental/Vision/Life Insurance

Management Development Program

TEAM and Travel Discounts

Vacation, Holiday, and Sick Pay

Referral Bonus Program

Qualifications

• Prior front desk experience in a luxury hotel setting is preferred.
• Excellent communication, listening, and writing skills are essential.

Responsibilities

• Welcome guests and manage their information to ensure an excellent stay.
• Distribute keys, assign rooms, and respond to inquiries.

Skills

Front Desk Experience

Communication Skills

Customer Service

Microsoft Office

Fluency in English

Flexibility

Tools

OnQ

Opera

Fosse

Lightspeed

HotSOS

GXP

BOB

Kipsu

Slack

Job description

Seeking charismatic guest service professionals to join our ROCKSTAR TEAM. If you're outgoing and have a desire to grow your career, APPLY NOW!

Hyatt Centric Faneuil Hall Boston

Posted: May 5, 2025

Summary

We are looking for enthusiastic and outgoing hospitality professionals to join our growing TEAM! As Front Desk Agent, you will be a vital part of our innovative TEAM, creating memorable experiences for our guests.

Your infectious enthusiasm, genuine smile, attentive service, and passion for hospitality will set the tone for an unforgettable guest experience.

TEAM Culture

Our TEAM culture encourages each member to achieve “MORE” in daily life and grow their career within a company that values them. We hope each day brings new reasons to love what you do!

T.E.A.M = Together Everyone Achieves More

Career Development and Opportunities

Are you looking to establish your roots, be part of a family-like TEAM, and advance your career in a prospering establishment that invests in its staff?

Our Management Development Program (MDP) is designed to elevate top talent to leadership roles, potentially within less than a year! What’s Your More?

• 401k
• Health/Dental/Vision/Life/Voluntary Insurance
• Management Development Program
• TEAM and Travel Discounts
• Vacation, Holiday, and Sick Pay
• Referral Bonus Program

Full-Time positions are benefits-eligible, including time off, travel discounts, medical, and other insurance options.

Travel Discounts - With multiple brands and locations worldwide, TEAM members enjoy special travel discounts and sometimes F&B discounts! Perfect for relaxing, visiting family, or exploring the world!

Responsibilities

In this role, you will welcome guests, manage their information, distribute keys, assign rooms, and respond to inquiries to ensure an excellent stay.

Qualifications

• Prior front desk experience, preferably in a Hyatt or luxury hotel setting
• Familiarity with software applications such as Microsoft Office and hotel-specific platforms (OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu, Slack)
• Excellent communication, listening, and writing skills
• Fluency in English; additional languages, especially Spanish, are highly desirable
• Flexibility to work days, weekends, and holidays
• High energy, positive attitude, and strong people skills
• Ability to prioritize and manage multiple tasks effectively
• Ability to understand and communicate complex ideas professionally

This position is at a location where Hyatt is not the employer. The employer may be a third-party management company responsible for employment benefits and obligations.

Hyatt Place Kansas City/Overland Park/Convention Center | Overland Park, KS, US

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