Front Desk Agent

Regency Hotel Management, Inc.; Bismarck (ND); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading company in hospitality is looking for an upbeat Front Desk Agent to handle guest accommodations at their Bismarck location. This role includes welcoming guests, managing reservations, and ensuring customer satisfaction. Competitive pay and comprehensive benefits are offered, along with opportunities for ongoing training and career development.

Benefits

Medical and Dental Insurance

PTO

Competitive Pay

401(k) Retirement Savings Plan

Life Insurance

Disability Insurance

Hotel Room Discounts

Ongoing Training and Career Development

Qualifications

• Prior experience as a Hotel Front Desk Agent or similar role.
• Experience with hotel reservation software like OnQ or Opera.
• Excellent communication and organizational skills.

Responsibilities

• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Welcome guests upon arrival and assign rooms.

Skills

Customer service

Communication

Organizational skills

Tools

Hotel reservation software

Job description

Job Summary: We are looking to add an upbeat Front Desk Agent to our team to manage all aspects of hotel guests' accommodations. You will welcome new guests, issue room keys, manage reservations, and provide information about rooms, rates, and amenities.

Benefits

• Medical and Dental Insurance
• PTO
• Competitive Pay
• 401(k) Retirement Savings Plan
• Life Insurance
• Disability Insurance
• Hotel Room Discounts
• Ongoing Training and Career Development

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests by collecting necessary information (like contact details and stay dates)
• Welcome guests upon arrival and assign rooms
• Provide information about our hotel, available rooms, rates, and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with housekeeping to ensure rooms are clean, tidy, and fully furnished
• Confirm group reservations and arrange personalized services for VIPs and event attendees, such as wedding guests
• Upsell additional facilities and services when appropriate
• Maintain updated records of bookings and payments

Qualifications

• Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role
• Experience with hotel reservation software like OnQ or Opera
• Customer service experience
• Excellent communication and organizational skills

About Us: At Regency Hotel Management, hospitality is our core. Since 1965, we've been leaders in maximizing profit and creating asset value for our clients. Our team provides expert, hands-on guidance, and we are continuously growing. We seek motivated individuals to join us!

We are an equal opportunity employer and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity/expression, or any other protected characteristic.