Fairfield Inn & Suites Bismarck South - Front Desk Agent

Aimbridge Hospitality; Bismarck (ND); On-site; USD 28,000 - 38,000; Full time

Job summary

Aimbridge Hospitality is seeking a Front Desk Agent for the Fairfield Inn & Suites Bismarck South. This role is crucial in delivering exceptional customer service and managing guest interactions. Candidates should possess a high school diploma and ideally have experience in a hotel setting. The position offers a competitive benefits package including medical coverage and a 401k retirement plan.

Benefits

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability Income

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Qualifications

• Experience in a hotel or related field preferred.
• Strong verbal and written communication skills.

Responsibilities

• Provide outstanding service to guests.
• Handle reservations, check-ins, and check-outs.
• Resolve guest concerns quickly and accurately.

Skills

Customer Service Excellence

Communication

Problem-Solving

Multitasking Ability

Financial Skills

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office suite

Job description

Fairfield Inn & Suites Bismarck South - Front Desk Agent Address 135 Ivy Avenue, Bismarck, ND, 58504

Job Description

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

KEY SKILLS/RESPONSIBILITIES

• Customer Service Excellence:Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication:Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving:Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability:Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills:Work with and understand financial information, performing basic arithmetic functions as needed.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:
The Fairfield Inn & Suites Bismarck South hotel is conveniently located near the Bismarck Civic Center, Kirkwood Mall, and a short drive from the Bismarck Airport. This Bismarck hotel is near the offices of the US Postal Service, MDU Resources & Bobcat. The North Dakota State Capitol Grounds, St. Alexius Medical Center, Sanford Health, the University of Mary & Bismarck State College are within minutes of the hotel. We're near lots of great Bismarck restaurants including the Pirogue Grill, Texas Roadhouse & The Walrus. If guests would rather grab something here we'll get them started each day with a free hot breakfast that includes scrambled eggs, bacon, sausage, fresh Belgian waffles, fresh fruit and much more. Our hotel offers guests free WiFi access, on-site fitness center, indoor pool and 24-hour business center. At the Fairfield Inn & Suites Bismarck South, our guests are our #1 priority

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