Front Desk Agent

The Fairmont Hotel; Boston (MA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Desk Agent to create exceptional guest experiences. In this dynamic role, you will be the first point of contact for guests, ensuring they feel welcomed and valued. Your ability to handle check-ins, manage reservations, and provide outstanding customer service will contribute to memorable stays. Join a diverse team in a dog-friendly environment, where your skills in communication and empathy will shine. This opportunity offers competitive benefits and the chance to grow within a global brand, making a real difference in the lives of guests every day.

Benefits

Competitive salary and flexible benefit plans

Generous PTO allowances

Employee rates at Accor properties

Learning programs through our Academies

Corporate Social Responsibility activities

Qualifications

• Previous experience in Front Office operations in a luxury setting.
• Strong guest service orientation with excellent communication skills.

Responsibilities

• Greet guests upon arrival and perform check-in/check-out functions.
• Assist guests with inquiries and maintain guest privacy.

Skills

Guest Service Orientation

Communication Skills

Problem-Solving

Multitasking

Empathy

Education

High School Diploma

Experience in Front Office Operations

Tools

Micros-Fidelio

Microsoft Office Suite

Job description

Company Description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

You are the beginning of an exceptional guest experience. As a Front Desk Agent, you will make our guests feel welcome and reflect the exceptional experience to come when they arrive. Your personalized interactions, care in guest room selection, and knowledge of the hotel will ensure our guests have a lasting memory of their visit.

What is in it for you:

• Competitive salary and flexible benefit plans
• Generous PTO allowances
• Employee rates at Accor properties in NCA region
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH

What You Will Be Doing:

• Greet guests upon arrival with a warm and sincere welcome
• Perform all functions of guest registry including check in and check out, updating reservations and guest profiles to 100% accuracy, swift but correct room assignment while meeting luxury standards
• Issue keys while ensuring utmost safety and confidentiality
• Maintain and protect guest privacy and discretion
• Settle guest accounts while ensuring all services standards are followed
• Maintain a company issued bank and accurately report receipts daily, while adhering to company cash handling policies
• Assist guests and answer inquiries regarding hotel facilities in an informative and helpful way
• Drive revenue through room upsells and cross-promotion of other hotel outlets
• Builds strong rapport with support departments
• Create reservations for guests who are at the desk or who call in after hours
• Consistently offers professional, engaging and friendly service
• Resolve guest issues and inquires, and escalate to Supervisor or Manager when appropriate
• Other duties as assigned

Qualifications

Your Experience and Skills Include:

• Ability to work all shifts including mornings, evenings, overnights, weekends, and holidays
• Previous experience in Front Office operations in a luxury setting an asset
• An operational knowledge and proficiency in Front Office Systems-Micros-Fidelio and Microsoft Office suite (Word, Excel, PowerPoint)
• Proficiency in English required, bilingual is an asset
• Excellent written/verbal communication, coaching and interpersonal skills
• Strong guest service orientation, utilizing empathy and creative thinking
• Ability to work well under pressure
• Thrives in a fast-paced environment
• Desire to work as part of a large, diverse team

• We are a dog-friendly property, comfortability to work around animals and animal dander is necessary.
• Frequent walking and standing during shift
• May occasionally exert up to 25 pounds lift, carry, push, or pull objects
• Must have proof of valid U.S. work authorization.

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.