Front Desk Agent- FT

Snow King; Marlborough (MA); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a dynamic team at a leading hotel as a Front Desk Agent, where your warm welcome and exceptional service will create memorable experiences for guests. This role offers a fantastic opportunity to grow in the hospitality industry, with a focus on personal development and high-quality service. Enjoy competitive perks and benefits, including travel discounts, while working in a supportive environment that values your contributions. If you have a passion for service and a commitment to excellence, this is the perfect opportunity to start a rewarding career in hospitality.

Benefits

Comprehensive Health Insurance

401(k) with Company Match

Paid Time Off

On-Site Wellness Programs

Local Discounts

Employee Rates on Hotel Stays

Hilton Travel Discounts

Qualifications

• Prior hospitality experience preferred.
• Must maintain a neat and clean appearance.

Responsibilities

• Greet and register guests efficiently and courteously.
• Provide prompt assistance to meet guest needs.
• Process guest accounts accurately for smooth check-out.

Skills

Customer Service

Hospitality Experience

Communication Skills

Problem-Solving

Education

High School Diploma

Job description

Property

About Us

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits, and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. We are committed to providing ongoing training and development opportunities to help our team build the skills and knowledge they need to advance their careers. Whether you are starting out or a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative environment across over 230 properties worldwide. Join us and experience a company that values its employees and strives to create exceptional guest experiences. Check out this video for more information about our company!

Location Description

At Embassy Suites by Hilton Boston Marlborough, we pride ourselves on being the best employer in the area. Our culture, full benefit plans—including 401(k) with a company match—and lucrative bonus programs set us apart. We seek talented individuals with a genuine passion for service. Our core values focus on personal development, people, and success. We believe each team member plays a key role in delivering outstanding service and memorable experiences for our guests. We want to be a hotel that people want to visit, not just pass through. Discover what a career with Pyramid Hotel Group at Embassy Suites by Hilton Boston Marlborough can mean for you! Our hotel features 230 rooms, 3,500 sq ft of event space, a restaurant, and a bar.

Overview

Join our dynamic team at Embassy Suites in Marlborough as a Front Desk Agent and start an exciting journey with Pyramid Hotel Group.

Shift: Mostly 3-11pm

As a Front Desk Agent, you'll be the face of our hotel, welcoming guests warmly and providing exceptional service. Your responsibilities include:

• Greeting and registering guests efficiently and courteously.
• Providing prompt and personalized assistance to meet guest needs.
• Processing guest accounts accurately and ensuring a smooth check-out experience.

We aim for excellence, and we're looking for enthusiastic individuals committed to high-quality service.

Don't miss this opportunity to start your new year with a rewarding career!

As an Embassy Suites employee, you are eligible for competitive perks and benefits, including Hilton travel discounts! Join the best team in hospitality!

Weekend availability is required.

Qualifications

Education:

High school diploma preferred.

Experience:

Prior hospitality experience preferred.

All employees must maintain a neat, clean, and well-groomed appearance (specific standards available).