Front Desk Agent

Bally's Baton Rouge; Baton Rouge (LA); On-site; USD 17,000 - 24,000; Full time

Job summary

Bally's Baton Rouge is seeking a friendly front desk associate to welcome guests and support hotel operations. You will check in and out guests, answer phones, manage reservations, and process payments, ensuring accuracy and courtesy throughout all interactions.

The role requires a high school diploma, comfort with hotel software, and a cooperative mindset to uphold service standards during busy periods. Experience with computers is preferred, and training on our systems is provided.

Qualifications

• High school diploma or equivalent required.
• Experience with hotel operating systems preferred.
• Previous experience with computers is preferred.
• Hotel experience preferred.

Responsibilities

• Check in and checkout guests in a friendly, professional, timely manner.
• Answer phones within 3 rings following the script.
• Create and update guest reservations based on availability.
• Process payments and postings to guest folios.
• Maintain knowledge of occupancy and events affecting front desk operations.
• Report safety hazards and maintenance issues to supervisor.

Skills

Guest relations

Phone etiquette

Teamwork

Computer literacy

Education

High school diploma or equivalent

Tools

Hotel operating systems

Job description

• Build guest and team member positive relations.
• Participates in departmental and company meetings.
• Ensure consistent high-quality service to all our team members and guests.
• Perform a friendly, professional, and timely check in and checkout processes for arrivals and departures.
• Assigns guest accommodations in accordance with procedures and SOPs.
• Answer phones within 3 rings while following the company phone script.
• Accurately take messages for guest and initiate actions as needed.
• Ensure proper ID and a form of payment is obtained during guest check in.
• Create and update guest reservations upon request based on hotel availability.
• Follows room availability and reports any issues to supervisor.
• Handles assigned bank in accordance to established internal controls and performs accurate account postings to guest folios.
• Maintains knowledge of hotel occupancy status, special events, in-house groups, and other situations affecting the front desk's daily operation.
• Processes guest payments and accounts upon checkout in an efficient, timely, and accurate manner.
• Able to articulate all amenity offerings of the hotel including catering, rooms, packages, and F&B outlets.
• Brings any problems to the attention of the manager or supervisor on duty.
• Must proactively prioritize needs and effectively manage resources.
• Immediately report any safety hazards, problems, or maintenance issues to the appropriate party.
• Performs related duties as assigned.

Qualifications:

• High school diploma or equivalent required
• Experience with hotel operating systems preferred
• Previous experience with computers is preferred
• Hotel Experience preferred

Target Compensation Range:

• $15.00 per hour

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Experience

Preferred

Hotel Experience preferred

Previous experience with computers is preferred

Experience with hotel operating systems preferred

High school diploma or equivalent required

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.