Front Desk Agent

Pyramid Global Hospitality; Basking Ridge (NJ); On-site; USD 23,000 - 32,000; Full time

Job summary

Pyramid Global Hospitality is hiring for a Front Desk role at The Ridge. You will warmly welcome guests, check them in/out, and address issues to ensure a positive stay. You will enter requests in our PMS, keep logs, and generate routine reports for various departments.

The position requires strong communication, comfort with hotel systems, and the ability to work in a fast-paced environment, including some weekends and holidays. This is a full-time on-site role at The Ridge location.

Qualifications

• Outgoing and engaging personality.
• Good computer skills; knowledge of hotel systems is a plus.
• Strong verbal and written communication.
• Ability to work in a fast-paced setting and stand for long shifts.

Responsibilities

• Welcomes guests, solves minor issues, and ensures guests have a great stay.
• Registers guests and handles check-out procedures.
• Solves guest-related problems and answers inquiries.
• Enters requests into the Front Desk/Property Management System (PMS).
• Maintains Front Desk logs and generates reports for departments.
• Processes charges, account settlements, and shift closing.
• Answers phones and delivers messages to guests.
• Delivers mail, packages, and messages as needed.
• Completes daily shift audit and balances settlements in PMS.
• Handles all cash transactions and maintains a personal bank.

Skills

Outgoing personality

Computer skills

Verbal & written communication

Fast-paced environment

Stamina/standing ability

Flexible shifts

Tools

Front Desk software

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About Our Property

At The Ridge, our vibrant culture is all about empowering you to soar to new heights. We believe in your success, and it fuels ours. Your well‑being matters here, and we’ve built a place where people come first, wins are celebrated, and perks make the journey even sweeter. We're here to inspire and support you on your quest to become your best.

Join us and experience a workplace bursting with energy, support, and opportunity. This is your moment to ignite your potential, unleash your greatness, and Be the Difference in your professional journey!

Your Role

What you will have an opportunity to do:

• Welcomes guests, solves minor issues, and ensures guests have a great stay.
• Registers guests and checks out guest
• Solves guest-related problems
• Enters requests into Primary Management system.
• Keeps and maintains Front Desk logs
• Generates reports for necessary departments.
• Posting charges, account settlements, and shift closing
• Answers phones and delivers messages to guests
• Delivers mail, packages, and messages to guests as needed
• Completes a daily shift audit and balances all account settlements, charges, etc. to the property management system.
• Handles all cash transactions and maintains a personal bank.

#IND200

What are we looking for?

Qualifications

• An outgoing and engaging personality
• Good Computer skills, hotel systems a plus
• Good verbal and written communication skills
• Ability to work in a fast-paced setting
• Ability to stand for the duration of the shift
• Must be available to work various shifts including some weekends and some holidays

Compensation

$20

$20

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.