Front Desk Agent | Towneplace Suites Upper Arlington

Shaner Hotels; Upper Arlington (OH); On-site; USD 38,000 - 48,000; Full time

Job summary

A leading hotel group is seeking a Front Desk Agent for Towneplace Suites Upper Arlington. The role involves providing exceptional customer service by efficiently managing check-ins and check-outs, handling guest inquiries, and maintaining a pleasant atmosphere for visitors. Candidates should have a high school diploma and at least a year of customer service experience, with bilingual abilities being a plus.

Qualifications

• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers.
• Computer experience preferred.

Responsibilities

• Provide superior guest services including check-in/check-out hotel guests courteously.
• Process all payments according to established hotel requirements.
• Handle guest complaints ensuring guest satisfaction.

Skills

Customer service

Communication

Bilingual English/Spanish

Education

High school graduate or equivalent

Job description

Front Desk Agent | Towneplace Suites Upper Arlington

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Front Desk Agent | Towneplace Suites Upper Arlington

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• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Other duties as assigned.
  
  

Job Description

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Other duties as assigned.
  
  

Responsibilities

Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.
  
  

About Us

Shaner Hotel Group

Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries.We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands—including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com !

About The Team

Shaner Hotels has an amazing opportunity at our 119-room Upper Arlington TownePlace Suites, located just minutes away from Ohio State University. Situated in Columbus, our guests are just steps away from enjoying all that Columbus has to offer, and you could be a part of that experience for our guests.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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