Front Desk Agent | Part Time

Omni Hotels & Resorts; Austin (TX); On-site; USD 19,000 - 30,000; Part time

Job summary

Omni Austin Hotel Downtown is seeking a part-time Front Desk Agent to deliver a five-star welcome and a smooth checkout experience. You will inform guests about the resort and local attractions, process accounts, and distribute guest information with a friendly, polished demeanor.

The role requires strong English communication, basic math, and the ability to work well under pressure in a busy hotel environment. Prior front desk or cashiering experience is preferred.

Qualifications

• Clear and pleasant verbal and written English communication with guests and teammates.
• Accurate and efficient data entry into computer systems.
• Ability to work cohesively with coworkers across departments.
• Ability to perform accurate math calculations.

Responsibilities

• Process guest check-ins and check-outs according to Omni standards.
• Provide information about the resort and local area to guests.
• Set up and maintain accurate guest accounts and folios.
• Resolve guest requests and issues promptly to ensure satisfaction.
• Coordinate with Concierge and other hotel departments to deliver service.

Skills

English fluency

Guest service

Cash handling

Multi-tasking

Tools

POS system

Job description

Omni Austin Hotel Downtown, 700 San Jacinto at 8th Street, Austin, Texas, United States of America

Job Description

Posted Wednesday, August 19, 2026 at 5:00 AM

Omni Austin Hotel Downtown

Experience the energy of Austin while building a career with purpose at the Omni Austin Hotel Downtown. Nestled in the Live Music Capital of the World, our hotel sits just steps from the iconic 6th Street Entertainment District, the Texas State Capitol, and surrounded by legendary live music venues, creative culture, and Austin’s vibrant culinary scene. At Omni, we blend Texas charm with modern luxury, offering both guests and associates a one-of-a-kind experience that captures the true spirit of downtown Austin.

Our associates thrive in a dynamic and upbeat environment, supported by comprehensive training, mentorship, and opportunities for career growth. We take pride in fostering a culture built on respect, gratitude, and empowerment - one that encourages our team members to learn, grow, and advance within the company. Working at the Omni Austin Hotel Downtown means being part of a brand recognized for exceptional service and genuine hospitality. If you’re friendly, motivated, and passionate about creating memorable experiences, the Omni Austin Hotel Downtown may be your perfect match. Join a team that celebrates hospitality, heart, and the unmistakable energy of Austin - where every day brings something new.

Come make a stunning first impression as a Front Desk Agent | Part Time. You will be responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest’s stay. Front Desk Agents make the first impression upon our guests by extending a warm welcome, providing information about the resort and local area, and offering our full range of upscale resort amenities and services to them. Front Desk Agents are also responsible for settling guest accounts upon check-out, resolving guest issues and completing special requests. They work closely with all hotel departments especially our Concierge, Bell-Door and Ideal Services teams.

Responsibilities

• Process guest check-ins and check-outs according to Omni's Moments of Service and Standard Operating Procedures.
• Empathetically listen to guest inquiries and provide appropriate responses.
• Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.).
• Block rooms in the computer and follow through on designated requirements.
• Pre-register designated guests and prepare key packets.
• Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
• Maintain confidentiality of all guests and hotel information.
• Employ attention to detail in order to ensure security of guest room access.
• Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments.
• Maintain guest history files on all guests.
• Accommodate room changes expediently.
• Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction.
• Issue safe deposit boxes to guests and ensure security of key.
• Monitor, send and distribute guest faxes.
• Generate, print and distribute daily and weekly reports.
• Resolve discrepancies on the room status report with Housekeeping.
• Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions.

Candidates may possess

• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone.
• Ability to accurately and efficiently input information into computer systems.
• Ability to work cohesively with co-workers both within and outside of your department.
• Ability to compute accurate mathematical calculations.
• Ability to think clearly, quickly and make concise decisions.
• Ability to prioritize, organize and follow up.
• Ability to work well under pressure, dealing with many arrivals and departures within a short period of time
• Ability to stand for entire shift.
• Previous hotel front desk experience is strongly preferred.
• Previous cashiering experience is preferred.
• Fluency in a foreign language is preferred.
• Previous guest relations training is preferred.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.

Omni Austin Hotel Downtown, 700 San Jacinto at 8th Street, Austin, Texas, United States of America