Front Desk AgentValet

CG HIE MANAGEMENT LLC; Atlanta (GA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

A hotel management company in Atlanta seeks a Front Desk Agent responsible for guest registration and service communication. The ideal candidate will provide outstanding hospitality, work flexible shifts, and collaborate effectively with team members. Experience in the hotel industry is preferred, alongside strong communication and organizational skills.

Qualifications

• Must be able to work all shifts including AM’s, PM’s, weekends, and holidays.
• Continuous standing for the entire shift.
• Prior experience related to IHG is a plus.

Responsibilities

• Welcome guests in a warm and friendly manner.
• Respond to customer inquiries and requests promptly.
• Assist with balancing cash drawer at beginning and end of shift.

Skills

Excellent oral and written communication skills

Strong multitasking and organizational skills

Ability to work collaboratively in a team

Self-motivated and detail-oriented

Job description

Benefits

• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

Job Summary

Holiday Inn Express Atlanta Downtown (or the “Hotel”) is seeking a Front Desk Agent who is responsible for the guest registration process and communication of Hotel services and promotions. This role is crucial to bringing the best guest experience by connecting and understanding the guest needs from arrival to departure. Front Desk Agent is expected to communicate well with the guests at the highest level of hospitality, integrity and a big “smile”.

Responsibilities

• Must be able to work all shifts including AM’s, PM’s, weekends, and holidays
• Continuous standing for the entire shift
• Welcome guests in a warm and friendly manner, and respond to customer inquiries and requests in a timely, friendly and efficient manner
• Willingness to work at overnight shift is a plus
• Prior experience related to IHG is a plus
• Excellent oral and written communication skills
• Strong multitasking and organizational skills
• Excels at working in a collaborative team environment
• Self‑motivated, results‑driven and detail oriented
• Assist and work collaboratively with other teams such as maintenance, housekeeping, and valet as needed
• Balance cash drawer by counting cash at beginning and end of work shift