Front Desk Agent

Driftwood Hospitality; Asheville, Northern (NC, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Disability insurance

Life insurance

Employee assistance program

401(k)

Paid time off

Room discounts

Employee food and beverage discounts

Job summary

Driftwood Hospitality’s The Radical in Asheville, NC is seeking a Full Time Front Desk Agent who will greet guests, guide experiences, and ensure seamless check-in/out with warmth and professionalism.

You’ll be a local ambassador, sharing recommendations and solving problems with a friendly, solutions-first approach. This role offers full benefits and growth in a culture-driven hotel team.

Qualifications

• Experience in hospitality or customer service preferred, but not required.
• Excellent communication skills with guests and teammates.
• Willingness to work evenings, weekends, and holidays.

Responsibilities

• Welcome guests with warmth and authenticity — making arrivals and departures feel effortless and memorable.
• Manage check-in and check-out processes efficiently while personalizing every interaction.
• Serve as a local expert — sharing genuine recommendations for Asheville dining, art, music, and experiences.
• Handle reservations, room assignments, and special requests with care and attention to detail.
• Respond to guest questions, concerns, and needs with a calm, solutions-first attitude.
• Communicate seamlessly with housekeeping, F&B, and other departments to ensure a smooth guest experience.
• Process payments, manage cash handling, and maintain accurate front desk records.
• Support the team during peak periods, events, and property activations.
• Represent The Radical's brand with professionalism, personality, and pride every shift.

Skills

Hospitality passion

Customer service

Communication

Calm under pressure

Attention to detail

Flexible scheduling

Curiosity

Tools

Hotel PMS

Job description

Who We Are

The Radical isn't your average hotel — and we're not looking for your average Front Desk Agent. Nestled in the heart of Asheville, NC, The Radical is a boutique lifestyle hotel where creativity, community, and genuine human connection shape every single guest interaction. From our locally inspired food & beverage program to our art-forward design and culture-first mindset, we do things differently here.

Our front desk is the heartbeat of that experience. It's where first impressions are made, stories begin, and guests discover what makes Asheville — and The Radical — unlike anywhere else.

The Role

As a Full Time Front Desk Agent at The Radical, you're more than a check-in point. You're a storyteller, a local guide, a problem-solver, and the first face guests see when they walk through our doors. You'll bring warmth, energy, and genuine curiosity to every interaction — making every guest feel like they've arrived somewhere truly special.

This is a full time position with a consistent schedule, full benefits, and real room to grow. If you're ready to build a career in boutique hospitality and be part of a team that leads with culture and community, this is your seat.

What You'll Do

• Welcome guests with warmth and authenticity — making arrivals and departures feel effortless and memorable
• Manage check-in and check-out processes efficiently while personalizing every interaction
• Serve as a local expert — sharing genuine recommendations for Asheville dining, art, music, and experiences
• Handle reservations, room assignments, and special requests with care and attention to detail
• Respond to guest questions, concerns, and needs with a calm, solutions-first attitude
• Communicate seamlessly with housekeeping, F&B, and other departments to ensure a smooth guest experience
• Process payments, manage cash handling, and maintain accurate front desk records
• Support the team during peak periods, events, and property activations
• Represent The Radical's brand with professionalism, personality, and pride every shift

Qualifications

Who You Are

• You have a genuine love for hospitality and connecting with people
• You're energetic, curious, and thrive in a dynamic, ever-changing environment
• You stay calm under pressure and find creative solutions when things don't go as planned
• You're a strong communicator — clear, warm, and professional in person and in writing
• You're detail-oriented without losing sight of the bigger picture: an exceptional guest experience
• You're passionate about Asheville's culture, community, and what makes this city special
• Prior hotel, hospitality, or customer service experience preferred — but not required. We hire for attitude first.
• Comfortable with hotel property management systems or eager to learn
• Available for flexible scheduling including evenings, weekends, and holidays

Why Join Us at The Radical

Working at The Radical means being part of something bigger than a job. You'll join a team that leads with creativity, supports each other like family, and shows up every day to deliver experiences guests talk about long after checkout. Full time team members enjoy:

• Full benefits package including health, life, and disability insurance
• A culture that celebrates individuality, creativity, and bold ideas
• A community-driven workplace rooted in the spirit of Asheville's River Arts District
• Real career growth — we promote from within and invest in our people
• Exposure to a full-service boutique lifestyle hotel operation
• A management team that sees you, supports you, and wants you to succeed

Benefits

• Health insurance
• Disability insurance
• Life insurance
• Employee assistance program
• 401(k)
• Paid time off
• Room discounts
• Employee food and beverage discounts

EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

Source: Driftwood Hospitality