Front Desk Agent

Driftwood Hospitality Management; Asheville (NC); On-site; USD 20,664 - 34,440; Part time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Room discounts

Employee Food and Beverage discounts

Job summary

Driftwood Hospitality Management is seeking a part-time front desk agent for Zelda Dearest in Asheville, NC. The ideal candidate will have a warm personality and strong communication skills to create memorable guest experiences.

Responsibilities include managing check-ins and guest inquiries, sharing local knowledge, and ensuring a welcoming atmosphere at the front desk. Experience in hospitality is preferred, and weekend availability is essential.

Join a small, close-knit team in a thriving hospitality environment with opportunities for growth.

Qualifications

• Previous front desk, guest services, or hospitality experience preferred.
• Weekend availability is required.

Responsibilities

• Welcome arriving guests with warmth.
• Manage check-ins, check-outs, and reservations.
• Anticipate guest needs.
• Handle guest inquiries and requests gracefully.
• Share local knowledge about Asheville.
• Coordinate with other departments.
• Process payments and manage cash handling.
• Maintain the lobby and front desk area.
• Answer phones and respond to inquiries.

Skills

Warm, confident, and naturally hospitable personality

Strong communication skills

Comfort with hotel PMS systems

Problem-solving mindset

Job description

Job Details

Location: 708 - Asheville, Zelda Dearest, Asheville, NC 28801

Position Type: Part Time

About the role

At Zelda Dearest, the front desk isn’t just a check‑in counter—it’s where the guest experience begins. We’re a boutique hotel that believes in warmth over scripts, personality over procedure, and genuine connection over transactional hospitality. Our guests choose us because they want something different, and it’s our front desk team that sets that tone from the very first hello.

We’re looking for a part‑time front desk agent with weekend availability who is equal parts polished and personable—someone who can make every guest feel like they’re the only one in the room.

What you’ll do

• Welcome arriving guests with warmth and intention—set the tone for a stay they’ll remember
• Manage check‑ins, check‑outs, and reservations with accuracy and care
• Anticipate guest needs before they’re asked— that’s the boutique difference
• Handle guest inquiries, special requests, and occasional concerns with grace and follow‑through
• Share genuine local knowledge about Asheville—restaurants, trails, hidden gems, and all
• Coordinate with housekeeping, F&B, and other departments to ensure seamless guest experiences
• Process payments, manage cash handling, and maintain accurate front desk records
• Maintain the lobby and front desk area as a calm, polished, welcoming space
• Answer phones and respond to digital inquiries in the Zelda voice—attentive and unhurried

Qualifications

• A warm, confident, and naturally hospitable personality
• Previous front desk, guest services, or hospitality experience preferred
• Strong communication skills—written and verbal
• Comfort with hotel PMS systems or ability to learn quickly
• Weekend availability—Saturdays and Sundays are our busiest days
• A calm head and a problem‑solving mindset when things get busy

Bonus points

• Experience in boutique, lifestyle, or independent hotel settings
• A genuine love for Asheville and its culture
• Bilingual or multilingual communication skills
• An eye for detail and a high standard for the guest environment

Why Zelda Dearest

• Be part of a hotel that guests seek out specifically—the reviews speak for themselves
• Work in a curated, design‑forward environment that makes coming to work actually enjoyable
• A small, close‑knit team where your contributions are seen and appreciated—no lost‑in‑the‑crowd culture here
• Grow your hospitality career with Driftwood Hospitality Management across a collection of unique properties
• Be immersed in Asheville’s thriving hospitality and arts scene—a city that inspires
• Part‑time hours with meaningful work—ideal for those balancing school, creative pursuits, or other passions

Benefits

• 401(k)
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Room discounts
• Employee Food and Beverage discounts

EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.