Front Desk Agent

The Radical Asheville, Tapestry Collection by Hilton; Asheville (NC); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

401(k) with company match

Health insurance

Paid time off

Employee discounts on hotel stays

Job summary

The Radical Hotel, part of Hilton's Tapestry Collection, seeks a Guest Service Agent in Asheville, NC. You will welcome guests, manage check-ins/outs, and provide local recommendations to create memorable stays.

Ideal candidates have a passion for hospitality, excellent communication, and the ability to stay calm under pressure. Prior front desk or customer service experience is preferred. Evening, weekend, and holiday shifts are common.

Qualifications

• High school diploma preferred or equivalent.
• Prior hospitality or customer service experience helpful.
• Ability to communicate clearly and professionally with guests.

Responsibilities

• Deliver warm, engaging guest service from arrival through departure.
• Check-in and check-out guests accurately and efficiently.
• Manage reservations, room assignments, and guest billing.
• Answer guest questions and offer local recommendations for dining, activities, and attractions.
• Coordinate with Housekeeping, Engineering, and Food & Beverage teams to ensure seamless experiences.
• Assist phones and respond to guest inquiries promptly and professionally.
• Maintain accurate guest records in the property management system.
• Uphold The Radical Hotel and Hilton/Tapestry Collection service standards.

Skills

Customer service

Communication

Multitasking

Hospitality mindset

Education

High school diploma

Job description

Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.The Radical Hotel | Asheville, North CarolinaHospitality. Art. Community. Individuality.At The Radical Hotel, we believe hospitality should be anything but ordinary.Located in Asheville's vibrant River Arts District, The Radical is a boutique lifestyle hotel where creativity, culture, and genuine connections come together. As part of Hilton's Tapestry Collection, we offer guests an experience that is bold, inspiring, and uniquely Asheville.We're looking for Guest Service Agents who are passionate about people, thrive in a fast-paced environment, and enjoy creating memorable experiences for every guest who walks through our doors.What You'll DoAs a Guest Service Agent, you'll be the face of The Radical Hotel. From welcoming guests to sharing your favorite local recommendations, you'll help create experiences that are as unforgettable as our hotel itself.Responsibilities include:Deliver warm, engaging, and personalized guest service from arrival through departureComplete guest check-in and check-out accurately and efficientlyManage reservations, room assignments, and guest billingAnswer guest questions and provide recommendations for local restaurants, breweries, galleries, and attractionsResolve guest concerns with professionalism, empathy, and confidenceCoordinate with Housekeeping, Engineering, and Food & Beverage teams to ensure exceptional guest experiencesAnswer phones and respond to guest inquiries promptly and professionallyMaintain accurate guest records using hotel property management systemsKeep the Front Desk organized, welcoming, and operating efficientlyUphold Hilton and Tapestry Collection service standards while embracing The Radical's unique personalityWhat We're Looking ForPrevious hotel or customer service experience preferredA genuine passion for hospitality and creating memorable guest experiencesExcellent communication and interpersonal skillsPositive attitude with the ability to stay calm under pressureStrong organizational and multitasking skillsComfortable learning hotel technology and property management systemsFlexible schedule, including evenings, weekends, and holidaysA collaborative team player who enjoys working in a dynamic environmentWhy You'll Love Working HereJoin one of Asheville's most exciting boutique lifestyle hotelsBe part of Hilton's Tapestry CollectionWork alongside a creative, passionate, and supportive teamOpportunities for career growth and professional developmentEmployee discounts on hotel stays, dining, and Hilton travel benefitsCompetitive payPaid time off and holiday benefits (for eligible employees)Health, dental, and vision insurance (for eligible employees)401(k) with company match (for eligible employees)Who We AreThe Radical Hotel is more than a place to stay—it's an experience. Nestled in Asheville's River Arts District, our hotel celebrates local artists, makers, musicians, and creators through bold design, exceptional dining, and authentic hospitality.Home to Golden Hour restaurant, after/glow café & bar, and The Roof rooftop bar, The Radical is a gathering place for travelers and locals alike. Every guest experience is fueled by creativity, community, and a commitment to making every stay unforgettable.If you're ready to work somewhere that's as unique as you are, we'd love to meet you.KNOWLEDGE, SKILLS & ABILITIESThe Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicableAny combination of education and experience equivalent and graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred.Prior hospitality experience preferred, but not required.Considerable skill in the use of a calculator and prepare moderately complex mathematical calculations without error.Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts.Ability to read, listens, and communicates effectively in English, both verbally and in writing.Ability to access and accurately input information using a moderately complex computer system.Hearing and visual ability to observe and detect signs of emergency situations.PHYSICAL DEMANDSAbility to stand and move throughout front office and continuously performs essential job functions.Stand 95% of shiftLifting up to 25 pounds maximum.Occasional twisting, bending, stooping, reaching, standing, walking.Frequent talking, hearing, seeing and smiling.Benefits401(k)Disability insuranceEmployee assistance programHealth insuranceLife insurancePaid time offRoom DiscountsEmployee Food and Beverage DiscountsEEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.