Front Desk Agent

Cambria Hotel Anaheim Resort Area; Anaheim (CA); On-site; USD 30,000 - 45,000; Full time

Job summary

Join a leading hotel as a Front Desk Agent, where you'll play a crucial role in enhancing guest experiences. Your responsibilities include providing excellent customer service, managing check-ins and check-outs, and resolving guest inquiries. Enjoy a supportive work environment with comprehensive benefits including daily pay options, medical coverage, and a 401k retirement plan.

Benefits

Daily Pay options

Medical, Dental, and Vision coverage

Disability and Life Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Qualifications

• High school diploma or equivalent; hotel or related experience preferred.
• Familiarity with hotel management software and Microsoft Office.

Responsibilities

• Deliver outstanding service with a friendly demeanor.
• Resolve guest concerns efficiently.
• Handle reservations, check-ins, and check-outs simultaneously.

Skills

Customer Service

Communication

Problem-Solving

Multitasking

Financial Skills

Education

High school diploma

Tools

Hotel management software

Microsoft Office

Job description

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent plays a vital role in guest experience by providing excellent customer service and ensuring smooth front desk operations.

Key Skills and Responsibilities

1. Customer Service: Deliver outstanding service with a friendly demeanor to enhance guest satisfaction.
2. Communication: Convey information effectively and address guest inquiries promptly.
3. Problem-Solving: Resolve guest concerns efficiently by evaluating options quickly.
4. Multitasking: Handle reservations, check-ins, and check-outs simultaneously.
5. Financial Skills: Understand and perform basic financial calculations as needed.

Education & Experience

• High school diploma or equivalent; hotel or related experience preferred.
• Familiarity with hotel management software and Microsoft Office.

Benefits

• Daily Pay options
• Medical, Dental, and Vision coverage
• Disability and Life Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan