Hilton Buena Park Anaheim - Front Desk Agent

Aimbridge Hospitality; Buena Park (CA); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Daily Pay

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life & AD&D Insurance

Paid Time Off

Employee Assistance Program

401k

Job summary

Hilton Buena Park Anaheim is seeking a Front Desk Agent who delivers exceptional guest experiences through warm welcomes, smooth check-ins, and thoughtful departures. You’ll be the face of the hotel, ensuring every interaction feels effortless and inviting.

You’ll balance reservations, guest requests, and billing tasks with precision, while collaborating with team members to maintain a high-energy, guest-focused lobby environment.

Qualifications

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Responsibilities

• Guest Service Superstar: deliver warm, top-tier service to guests.
• Communication Champ: convey information clearly and with a smile to guests and team.
• Quick-Thinking Problem Solver: address issues promptly to ensure smooth operations.
• Multitasking Marvel: manage reservations, check-ins/outs, and financial details efficiently.

Skills

Guest Service

Communication

Problem Solving

Multitasking

Education

High School Diploma

Hotel industry experience preferred

Tools

Hotel management software

Microsoft Office

Job description

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Key Skills/Responsibilities

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.


• Communication Champ: You know how to get the message across—clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.


• Quick-Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.


• Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

Education & Experience

• High school diploma or equivalent; experience in a hotel or related field preferred.


• Familiarity with hotel management software and Microsoft Office suite.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay!


• Medical, Dental, and Vision Coverage


• Short-Term and Long-Term Disability Income


• Term Life and AD&D Insurance


• Paid Time Off


• Employee Assistance Program


• 401k Retirement Plan

Property Information

The Hilton Buena Park Anaheim offers a lively workplace within six miles of Disneyland Resort, California Adventure, and Downtown Disney, and just a mile from Knott's Berry Farm and Medieval Times. Team members support amenities including on-site dining at The Rosemary Room, a heated rooftop pool, a 24‑hour grab‑and‑go market, and Starbucks coffee service. The hotel attracts families, theme‑park visitors, and business travelers, creating an energetic environment suited for staff who enjoy working in a high‑traffic, entertainment‑driven market.