Front Desk Agent

Total Management Systems, Inc.; Albuquerque (NM); On-site; USD 28,000 - 36,000; Full time

Job summary

Join a leading hotel management company as a Front Desk Agent at TownePlace Suites by Marriott in Albuquerque. This entry-level position offers competitive pay, health benefits, and opportunities for career advancement in a supportive work environment. Ideal for those passionate about hospitality and guest service.

Benefits

Health, dental, and vision insurance

401(k) with company match

Paid time off and sick leave

Generous hotel discounts at Marriott properties

Opportunities to grow into roles in sales, operations, or leadership

Qualifications

• Friendly, reliable, and service-minded individual.
• Strong communication and problem-solving skills.
• Hospitality or customer service experience preferred.

Responsibilities

• Greet guests warmly during check-in and check-out.
• Process payments accurately and according to policy.
• Respond promptly to guest concerns and follow up.

Skills

Communication

Problem Solving

Customer Service

Tools

Front Desk Software

Multi-line Phone Systems

Job description

Join to apply for the Front Desk Agent role at Total Management Systems, Inc.

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Do you enjoy welcoming, helping, and meeting new people? Are you interested in the hotel industry or gaining hotel experience? TownePlace Suites by Marriott is seeking a Front Desk Agent to join our team of service-focused professionals. When you join our hotel, you're not just taking a job—you’re becoming part of a growing hotel management company that invests in your development. We offer career advancement opportunities, Marriott brand training, and a workplace culture that supports you every step of the way.

Why You’ll Love Working Here

• Competitive pay with health, dental, and vision insurance
• 401(k) with company match
• Paid time off and sick leave
• Generous hotel discounts at Marriott properties worldwide
• Opportunities to grow into roles in sales, operations, or leadership

What You’ll Do

• Greet guests warmly during check-in and check-out
• Process payments accurately and according to policy
• Provide information about hotel amenities and local attractions
• Respond promptly to guest concerns and follow up to ensure satisfaction
• Complete daily shift reports and support night audit functions
• Keep the front desk area clean, organized, and welcoming
• Communicate shift updates to team members and management
• Handle reservations and maximize sales opportunities
• Stay knowledgeable about systems and amenities to assist guests

What We’re Looking For

• A friendly, reliable, and service-minded individual
• Strong communication and problem-solving skills
• Comfort with multi-line phone systems and front desk software
• Hospitality or customer service experience preferred but not required
• A team player who thrives in a fast-paced environment

Physical Requirements

• Ability to stand or walk for extended periods
• Ability to lift up to 25 pounds occasionally
• Frequent use of computer, phone, and office equipment
• Ability to bend, reach, and move efficiently during guest interactions

Join Our Team Today!

Whether you're starting in hospitality or looking to grow your career with a respected Marriott brand, TownePlace Suites is a great place to build your future. Apply now and help us create memorable stays for every guest!

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Hospitality