Extended Stay America Albuquerque Rio Rancho - Front Desk Agent

Aimbridge Hospitality; Corrales (NM); On-site; USD 10,000 - 60,000; Full time

Job summary

Aimbridge Hospitality is seeking a Front Desk Agent for Extended Stay America in Albuquerque. This role involves managing guest interactions and ensuring a smooth front desk operation while providing top-tier customer service. Ideal candidates will possess a high school diploma and have experience in hospitality. Join us for competitive benefits and an opportunity to shine in guest services.

Benefits

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability Income

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Qualifications

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Responsibilities

• Provide outstanding service to guests, maintaining a friendly demeanor.
• Manage multiple tasks including handling reservations, check-ins, and check-outs.

Skills

Customer Service Excellence

Communication

Problem-Solving

Multitasking Ability

Financial Skills

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office suite

Job description

Join to apply for the Extended Stay America Albuquerque Rio Rancho - Front Desk Agent role at Aimbridge Hospitality

1 week ago Be among the first 25 applicants

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running smoothly.

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running smoothly.

Key Skills/Responsibilities

• Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills: Work with and understand financial information, performing basic arithmetic functions as needed.

Education & Experience

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Benefits

After an initial waiting period, those hired into full-time positions are eligible for a competitive benefits package that includes:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

Welcome to Extended Stay America - Albuquerque - Rio Rancho. Albuquerque was founded by the Spanish in 1706 and is a vibrant city rich with diverse cultures. After exploring this exciting city in New Mexico, relax in our spacious suites that offer free in-room Wi-Fi and a fully equipped kitchen.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Hospitality

Referrals increase your chances of interviewing at Aimbridge Hospitality by 2x.

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