Hampton Inn Albuquerque-University-Midtown - Front Desk Agent

Aimbridge Hospitality; Albuquerque (NM); On-site; USD 28,000 - 36,000; Full time

Job summary

A leading hospitality company is seeking a Front Desk Agent to join their team in Albuquerque. This entry-level position involves providing exceptional customer service, handling reservations, and ensuring smooth front desk operations. Ideal candidates will have a high school diploma and a friendly demeanor, with opportunities for growth and benefits like daily pay options and insurance plans.

Benefits

Daily Pay options

Medical, Dental, and Vision insurance

Disability and Life Insurance

Paid Time Off

Employee Assistance Program

Retirement Plan (401k)

Qualifications

• High school diploma or equivalent; hotel experience preferred.
• Familiarity with hotel management software and Microsoft Office.
• Friendly and professional demeanor is important.

Responsibilities

• Deliver outstanding customer service with a friendly demeanor.
• Handle reservations, check-ins, and check-outs.
• Resolve guest concerns promptly.

Skills

Customer Service

Communication

Problem Solving

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office

Job description

Hampton Inn Albuquerque-University-Midtown - Front Desk Agent

Join our team as a Front Desk Agent at Aimbridge Hospitality.

About the Role
The Front Desk Agent is the key to our guest experience, providing excellent customer service and ensuring smooth front desk operations.

Responsibilities

• Deliver outstanding customer service with a friendly and professional demeanor.
• Communicate effectively with guests and team members.
• Resolve guest concerns promptly and efficiently.
• Handle reservations, check-ins, and check-outs.
• Understand and work with financial information as needed.

Qualifications

• High school diploma or equivalent; hotel experience preferred.
• Familiarity with hotel management software and Microsoft Office.

Benefits

• Daily Pay options
• Medical, Dental, and Vision insurance
• Disability and Life Insurance
• Paid Time Off
• Employee Assistance Program
• Retirement Plan (401k)

Location & Amenities
Located near UNM, Green Jeans Farmery, Old Town, and other attractions. Enjoy our fitness center, outdoor pool, free breakfast, and Wi-Fi. Join a supportive team that values growth and community.

Job Details

• Seniority Level: Entry level
• Employment Type: Full-time
• Industry: Hospitality

This position is currently active and accepting applications.