Front Desk Agent

Total Management Systems, Inc.; Albuquerque (NM); On-site; USD 10,000 - 60,000; Full time

Job summary

A growing hotel management company is seeking a dedicated Front Desk Agent for their location in Albuquerque, NM. This entry-level position requires excellent customer service skills to ensure guest satisfaction while managing check-ins, payment processing, and various administrative tasks. Enjoy a supportive work environment with competitive benefits and a chance to grow in the hospitality industry.

Benefits

Health insurance

Dental coverage

Vision insurance

401(k) with match

Paid time off

Paid sick leave

Hotel discounts

Qualifications

• Must display excellent customer service and communication skills.
• Required to manage guest check-in and check-out effectively.

Responsibilities

• Assist guests with check-in/check-out processes.
• Balance revenue and expense transactions at the front desk.
• Maintain high levels of guest satisfaction.

Skills

Confidentiality

Cheerfulness

Friendliness

Politeness

Tactfulness

Job description

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The Fairfield Inn & Suites by Marriott is looking for a Front Desk Agent to join the team. This is a great opportunity to begin a career in the hospitality industry. By working for this hotel, you will be managed by Total Management Systems, a growing organization operating ten hotels throughout the state. Enjoy access to health insurance, dental coverage, vision, 401(k) with a match, paid time-off, paid sick leave and hotel discounts throughout the Marriott system.

You are often time’s the first representative of the hotel that a guest comes in contact with, and as such one of the most important sources of public relations to our business. Therefore, confidentiality, cheerfulness, friendliness, honesty, politeness, and tactfulness are important traits that are expected at all times. Each guest must know they come first. Negative, unprofessional comments about guests or other team members should never be expressed in public or to a guest.

Major Duties

• Assisting guests with the check-in and check-out process, including the computation and collection of payment.
• Complete and verify all audit paperwork and shift reports.
• Process all financial transactions, including the verification and processing of credit card transactions in accordance with company policies and procedures.
• Perform nightly balancing and telephone services to ensure proper posting to property management system; perform night backup of server.
• Prepare express checkout folios.
• Maintain room status inventory.
• Communicate all pertinent shift information to GM and other desk staff.
• Being proficient in local area amenities (nearest restaurants, gas stations, banks/atms, post offices, shopping, etc).
• Handling guest’s concerns immediately and requesting management assistance if necessary.
• Have detailed knowledge of the hotel amenities including all systems in the guest rooms (phone systems, internet use, movies, long distance phone calls, how to work the thermostat, etc).
• Ensuring through their action, the highest level of guest satisfaction possible.
• Must sell the value of the hotel and strive to earn the most reservations and room sales via phone and personal contact with potential guests.
• Responsible for balancing the revenue and expense transactions, which occurred during the day at the hotel. Responsible for the overall operations and appearance of the front desk.
• Typically handles both the duties of the front desk agent and some of the duties of the accounting department.
• Tracks room revenue, occupancy percentages, and other front office operating statistics.
• Always represent the hotel in a positive manner; SMILE.
• Other duties as assigned.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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