Advocate: Day Shift - Front Desk & Crisis Support

Africatown Community Land Trust; Seattle (WA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Employer medical coverage

Paid vacations

Holidays

401(k) Plan

HRA

FSA

Life and AD&D insurance

Disability insurance

Professional development stipends

EAP

Community event planning opportunities

Community contribution

Job summary

Africatown Community Land Trust in Seattle seeks an Advocate to provide front-line services to Benu Community Home guests within a 24/7 enhanced shelter program. This role supports crisis intervention, enforces rules, maintains a safe environment, and collaborates with staff to assist on-site guests and community members.

Qualifications include experience with homelessness, knowledge of mental health and addictions, and a commitment to harm reduction.

Qualifications

• One year experience working with people experiencing homelessness.
• Experience or knowledge of mental illness and addictions.
• Knowledge and experience with crisis intervention.
• Commitment to harm reduction program model.
• Ability to work within the mission, goals, and objectives of ACLT.
• Ability to commit to developing and safekeeping a workplace that values and supports a culturally diverse work environment.
• Must have a reliable phone or voice mail service to be reached during scheduled and on-call hours.
• Ability to contribute to a work environment that fosters respect, teamwork, and excellence.
• CPR/First Aid training and Trauma-informed Care training within the first 90 days of employment.
• Applicants must successfully pass a background check, ... Seattle's Fair Chance Employment Ordinance, SMC 14.17.

Responsibilities

• Provide crisis intervention and advocacy to Guests.
• Model interpersonal and living skills for Guests.
• Enforce building and program rules including exit and return policy.
• Maintain a safe and comfortable enhanced Community Home environment, including removal of garbage.
• Assist janitorial and maintenance staff in preparing rooms as Guests exit and enter the Benu Program.
• Work as a team with other colleagues on shift and be able to work independently without direct supervision.
• Weekly room scan for Guests to ensure safety and cleanliness standards are met.
• Maintain accurate record of hours worked and turn in timesheets on schedule.
• Contribute to and support a positive, team-oriented work environment; participate with other staff members in the group decision-making process.
• Assist with Guests and program laundry as needed.
• Maintain cleanliness and order at front desk and lobby area.
• Inform supervisors of facilities and Guest-related issues.
• Perform other job-related duties as assigned.

Skills

Crisis intervention

Homeless outreach

Mental illness knowledge

Addiction awareness

Teamwork

Reliability

Background check

Phone/communication

Education

Social services coursework

Experience with vulnerable populations

Job description

Africatown Community Land Trust in Seattle seeks an Advocate to provide front-line services to Benu Community Home guests within a 24/7 enhanced shelter program. This role supports crisis intervention, enforces rules, maintains a safe environment, and collaborates with staff to assist on-site guests and community members.

Qualifications include experience with homelessness, knowledge of mental health and addictions, and a commitment to harm reduction.